Team Lead - Field Evaluations

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BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

CSA Group has an opportunity for a Team Lead - Field Evaluations located in Toronto who will be responsible for managing the day-to-day delivery of high-quality Special Inspection (SI) / U.S. Field Evaluation (USFE) for a designated product group.

This role provides high-quality certification services that meet the client's needs in the most efficient and effective manner possible while ensuring safe products are available in the public marketplace. This activity requires the interpretation of standards, processes, and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews, and independent checks.

Principal Duties & Responsibilities:

• Manages the day-to-day operation and delivery of Special Inspection (SI) / U.S. Field Evaluations (USFE) in the assigned product group. Schedules assign work and control service delivery output. Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Ensures all aspects of the services delivered meet divisional and corporate policies and procedures. Determines and initiates actions required to improve service delivery. Correct operational and equipment-related deficiencies as appropriate to ensure deadlines and financial targets are met.
• Manages employees by providing direction and leadership to all service delivery employees within the designated area. Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high-quality execution of certification and testing services. Assists in the growth of employees through training and career development activities. Approves employee overtime, vacation, and expense accounts as appropriate.
• Develops the business plan and operating budget items for the assigned product group in conjunction with the Senior Manager and PGMs. Determines annual capital and capacity requirements and develops forecasts based on these determinations. Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.  
• Manages and resolves customer issues concerning Special Inspections (SI) / U.S. Field Evaluations (USFE) on a regular basis. Responds to general questions; provides technical assistance, discuss and resolve issues around scheduling and project completion. Identifies and resolves customer complaints and employee-related performance issues. Cultivates good CSA-customer and employee-manager working relationships.
• Responsible to ensure the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and is compliant with quality documents and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures. Responds to non-conformances resulting from everyday operations, quality and safety audits, and implement corrective actions. Demonstrates and promotes a commitment to service delivery quality and safety.
• Reviews staff’s inspection reports and assess the quality/completeness of reports.
• Develops monthly management reports. Provides regular information on the team’s financial results, productivity, customer satisfaction, and safety, as requested by the Senior Manager.  Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development. 
• Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit. Disciplines staff that fails to comply with communicated policies and procedures. Informs staff of relevant organizational or work changes as appropriate.
• Manages field evaluation projects concurrently and ensures completion within time frames and cost deadlines. Evaluates products against requirements of the national/international standards and precedent decisions. Makes technical decisions.
• Maintains accurate, orderly, and complete test data. Analyzes test results and determines compliance. May identify reasons for inconsistencies between data and expected results. Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies the rationale for compliance or non-compliance.
• Evaluates and qualify companies in the administration of Certification Programs. Reviews customer test methods and systems; review new/old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements.
• Provides technical information service to clients. Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality.  Provides technical guidance and training. Answers inquiries regarding standards and legal requirements.

Preferred Education & Experience:

• Bachelor's or degree in Engineering with 5-7 or more years of job-related experience
• 3-5 years of Special Inspections (SI) / U.S. Field Evaluations (USFE) experience.
• 1-3 years of managerial experience or related managerial tasks
• Thorough knowledge of Standards and testing procedures
• Thorough knowledge of CSA certification options, programs, and services applicable to a variety of equipment
• Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins, and technical articles in the area of specialty
• Good interpersonal, communication, and presentation skills required
• Conflict resolution skills to deal with employee and customer issues
• Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner
• Ability to work unsupervised in a team-based work environment
• Ability to communicate effectively with external customers, auditors, QA Managers, and technical staff
• Customer satisfaction focus
• Ability to assess and report on upcoming product trends within the assigned market group
• Ability to read and interpret engineering drawings and test data as required to complete assigned duties
• Problem resolution to deliver high-quality and timely service
• Analysis required to formulate financial and business plan forecasts
• Reads interprets and develops engineering drawings
• Technical report writing
• Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding
• Use of various lab equipment, instruments, and tools

The typical hiring range for this position is $100,890–$132,416 CAD gross annually. The actual base pay offered will depend on factors such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.

This posting is for an existing vacancy.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.