Team Lead, Legal Conflicts Managed Services

Accountabilities

Client Relationship Management: Oversee service quality, client communications, escalations, and delivery against contractual and operational requirements. Build trusted relationships with stakeholders, participate in discovery meetings and sales discussions, contribute to proposals and onboarding, and lead ongoing service reviews.
Service Delivery and Quality Assurance: Establish consistent delivery standards, quality controls, reporting frameworks, and performance metrics across client engagements. Ensure conflicts research and issue identification meet client expectations, while recognizing that each client retains responsibility for conflict determinations and final clearance decisions.
Technology and Process Modernization: Leverage strong knowledge of Intapp Conflicts to optimize workflows, improve platform utilization, and drive operational efficiency. Identify and implement practical automation opportunities for research, triage, and routing, ensuring appropriate testing, oversight, and quality controls.
Team Leadership and Development: Lead, coach, and develop engagement managers and supervisors. Support recruitment, onboarding, performance management, succession planning, and ongoing professional development while fostering a collaborative, accountable, and high-performing culture.
Resource Planning and Financial Performance: Coordinate staffing and capacity planning across clients, balancing demand, skill sets, coverage, utilization, and costs. Partner with senior leadership on budgets, forecasts, client economics, and the development of sustainable pricing models.
Practice Growth and Strategic Execution: Develop scalable, repeatable operating practices that support business growth while accommodating client-specific requirements. Identify opportunities to expand services, collaborate with leadership and subject-matter experts, and contribute to proposals and business development initiatives.
Performance Monitoring and Continuous Improvement: Analyze operational and financial data to identify risks, improve delivery outcomes, and inform business decisions. Monitor turnaround times, client satisfaction, retention, team engagement, utilization, costs, margins, and progress against modernization objectives.
Strategic Representation: Represent the conflicts practice across the broader organization and contribute to a measured, multi-year roadmap for service innovation, operational excellence, and sustainable growth.
Requirements
Professional Experience: Typically 8 or more years of progressively responsible experience in legal conflicts management within a law firm or professional services environment.
Technical Expertise: Hands-on proficiency with Intapp Conflicts and a strong understanding of conflicts research, workflow management, complex escalations, and operational best practices.
Leadership and People Management: Demonstrated experience managing, coaching, and developing teams, improving employee performance, and building effective operating structures.
Client Service and Communication: Excellent relationship management and communication skills, with the ability to work confidently across different law firm cultures, stakeholder groups, and client environments.
Operational Excellence: Proven ability to establish consistent service standards, improve workflows, implement quality controls, and use performance data to drive measurable results.
Commercial and Financial Acumen: Understanding of staffing models, capacity planning, forecasting, utilization, cost management, profitability, and service-line economics.
Technology and Innovation: Ability to apply technology thoughtfully to modernize legal operations, improve efficiency, and introduce automation while maintaining appropriate oversight and quality standards.
Strategic and Analytical Thinking: Strong problem-solving and decision-making skills, with the ability to balance immediate client needs against longer-term operational and business priorities.
Builder's Mindset: Adaptability, initiative, and a proactive approach to developing scalable services in a growing and evolving business environment.
Preferred Qualifications: Experience supporting conflicts operations across multiple law firms; participation in conflicts modernization initiatives, platform implementations, process redesign, or automation projects; and client-facing experience in consulting, legal technology, or another multi-client service environment.
Benefits
Fully Remote Work: Work from anywhere in the United States, with a remote-first working arrangement.
Leadership and Career Development: Take on a significant leadership role with the opportunity to shape a growing managed services practice and contribute to its long-term strategy.
Innovation and Impact: Influence the modernization of legal conflicts operations through process improvement, technology adoption, and scalable service delivery models.
Collaborative Environment: Work alongside professionals across legal technology, strategy, operations, and intelligence in a client-focused environment.
Business and Strategic Exposure: Partner with senior leadership on service development, client relationships, financial performance, and growth initiatives.
Compensation and Additional Benefits: Salary, healthcare coverage, retirement benefits, paid time off, and other perks have not been specified in the available job description and should be confirmed during the hiring process.