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Toronto, Ontario, Canada
Hybrid
Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.
Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.
Join Home Trust as a Team Lead, Mortgage Renewals, and be part of our talented and growing team!
About the role:
The Team Lead, Mortgage Renewals, assists the Manager, Mortgage Retention to provide daily leadership to a group of mortgage renewal specialists. This includes researching and analyzing renewal processes to solve business problems and improve mortgage retention results. Providing leadership, support and guidance to the team and establishing performance objectives. Makes decisions as efficiently and quickly as possible while exercising sound judgement. The position will strive for quality and profitability, while complying with legal requirements, Company policies and guidelines.
Key Responsibilities:
Leadership & Workflow Management (45%)
· Lead by example and provide daily feedback and coaching to team members
· Foster a team environment focused on achieving all departmental objectives and goals in support of the business
· Plan, schedule and establish team member workload, identify individual and group training needs
· Monitor productivity and workflow to ensure efficiency and turnaround time for all renewals
· Identify and provide specific additional coaching and performance management to individuals as necessary
· Negotiate rates and fees without compromising service and profitability
· Review processes and implement changes to resolve business problems and improve mortgage retention results
· Ensure all pertinent information is gathered, processed accurately and on time following legal and company guidelines and regulations
· Work effectively with all internal and external business partners to achieve required organization & departmental goals and achieve excellence
Portfolio Retention (35%)
· Actively support team members in contacting all Mortgage Renewal clients in an effort to secure business
· Negotiate renewal mortgage rates in keeping with Company objectives
Risk and Compliance (20%)
· Meet all audit requirements
· Evaluate and analyse documentation supplied by client and broker to ensure compliance with all aspects of Home Trust Company’s underwriting policies and guidelines per delegated authority matrices and applicable compliance obligations including Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
· File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity
What we’re looking for:
Education:
• University degree in business, economics or related discipline
• Additional relevant accreditation(s), certification(s) are assets
Related Experience:
• Min 2 years in sales
• Mortgage Services industry experience an asset
Skills:
• Strong organizational, time-management and analytical skills
• Strong interpersonal relationship building and listening skills
• Motivates and engages others through fostering a collaborative team environment
• Excellent written / verbal communication and professional maturity
What you’ll love about working here:
What you can expect - pay & process:
If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time