Team Lead of Michigan (Southfield, MI / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of Michigan to support our growing and emerging Michigan team!

This is a hybrid position with travel into our main office located in Southfield, Michigan. This role will require working from our FreedomCare MI office 3x a week.

Department & Position Overview:

This role is a patient and caregiver focused leadership role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven team members within our growing Michigan operations. The Team Lead will mentor and advise team members to provide exceptional service to patients and caregivers while supporting the day-to-day operational needs of the Michigan market.

As FreedomCare continues to grow and develop its presence in Michigan, this role will support evolving operational needs across the patient and caregiver journey, including intake, engagement, enrollment, service readiness, and other operational functions necessary to support the Michigan market. The Team Lead will work closely with Michigan leadership to support effective workflows, team performance, quality, compliance, and continuous improvement as the state operation continues to expand.

Every Day You Will:

• Be the direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, coaching, and effective feedback
• Monitor daily Michigan workflows to ensure team members are meeting performance goals, following standard policies and procedures, and remaining within applicable compliance guidelines
• Support operational activities associated with the MDHHS Adult Home Help Program and other applicable Michigan programs, service models, and operational needs as the market evolves
• Support the patient and caregiver journey from initial engagement through enrollment and service readiness, helping to identity and resolve barriers that may delay progression
• Monitor process improvement by identifying system or workflow areas of opportunity and supporting the development of scalable solutions for the growing Michigan market

• Support the development, implementation, and refinement of Michigan-specific workflows and operational processes as the state continues to grow
• Responsible for disseminating information and training from senior management and other departments to direct reports
• Monitor operational performance, workflow trends, capacity, and team readiness and escalate identified risks or barriers to Michigan leadership
• Collaborate with cross-functional teams to support Michigan operational needs and the successful progression of patients and caregivers
• Interview candidates, train employees, and provide continued training, coaching, and development to the team
• Support additional operational responsibilities as needed based on the evolving needs and growth of FreedomCare's
  Michigan market

Ideal Candidate Will Possess:

• Experience managing/supervising a group or team of employees
• Exceptional experience leading, mentoring, coaching, and developing employees
• Experience with performance management
• Demonstrated proficiency in FreedomCare processes and systems, with the ability to learn and support evolving
  Michigan-specific workflows
• Ability to lead effectively within a growing and evolving operation where processes, priorities, and responsibilities may continue to develop
• Self-motivated with a drive to meet and exceed operational targets and performance metrics
• Strong analytical, organizational, and time management skills
• Ability to motivate a team to meet and/or exceed operational targets and metrics
• Excellent communication, critical thinking, problem-solving, and organizational skills
• Self-motivated, able to work independently, and able to make informed decisions
• Ability to identify operational barriers and work collaboratively to develop effective solutions
• Adaptability and willingness to support expanding responsibilities as Michigan operations continue to grow
• Drives mission, core values, and vision
  Preferred Qualifications:
• Bachelor's Degree in Business Administration or Healthcare Administration
• Experience working in a home care agency, hospital, healthcare organization, or healthcare operations environment
• Experience with Medicaid, community-based services, or Michigan healthcare programs preferred
• 3+ years experience managing 5+ employees
• Experience supporting a growing, emerging, or rapidly evolving operation is a plus
• Spanish bilingual is a plus

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.