Team Lead Operations Account Management

Accountabilities:

• Monitor daily operational performance, action plans, battle cards, and key performance indicators for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures.
• Serve as the primary operational point of contact between client facilities and internal delivery teams, ensuring timely, accurate, and consistent communication.
• Translate client needs, requests, and operational issues into clear priorities, action plans, and execution requirements.
• Review reports and dashboards to identify trends, operational risks, deficiencies, and opportunities for improvement, developing corrective actions when needed.
• Lead tactical initiatives that improve operational efficiency, reimbursement performance, workflow consistency, and issue resolution.
• Ensure client inquiries are addressed promptly, provide appropriate resolution timelines, and proactively escalate unbilled accounts, claim issues, service risks, and operational blockers.
• Coordinate with operations, finance, payer relations, technology, and strategic client management teams to resolve issues and maintain a consistent client experience.
• Maintain awareness of contract requirements and ensure billing, invoicing, and service delivery remain aligned with negotiated terms.
• Support accurate customer invoicing and monthly billing processes by validating supporting information and resolving discrepancies.
• Maintain current knowledge of hospital billing systems, government payer programs, reimbursement policies, coding practices, and applicable federal and state regulations.
• Protect the confidentiality of patient and client information and ensure activities comply with HIPAA, ERISA, equal employment opportunity requirements, and other applicable regulations.
• Stay current on industry developments, legislative changes, and revenue cycle best practices through ongoing learning and required meetings.
• Recruit, onboard, coach, mentor, and develop team members to support short- and long-term performance and organizational objectives.
• Establish clear expectations for direct reports, provide ongoing performance feedback, complete performance reviews, and address performance issues appropriately.
• Ensure employees understand their responsibilities, support training and organizational development programs, and maintain accurate staff records.
• Administer internal policies and procedures in alignment with HR, financial, budgetary, and organizational requirements.

Requirements:

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• At least 5 years of experience in hospital revenue cycle operations, with strong exposure to billing, follow-up, collections, and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Demonstrated ability to research complex accounts, identify root causes, work issues through resolution, and implement corrective actions.
• Strong client-facing communication skills, both written and verbal, with the ability to clearly explain operational findings, timelines, risks, and next steps.
• Excellent critical-thinking, organizational, and time-management skills, combined with strong attention to detail, accuracy, and follow-through.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word, and comfort working across multiple systems and reporting outputs.
• Experience with Medicare hospital billing and/or government payers such as Medicare and Medicaid is preferred.
• Experience working with hospital billing platforms, EHR, or revenue cycle management systems such as Epic, Cerner, Thrive, or comparable tools is an advantage.
• Experience with revenue cycle analytics, including denial and underpayment trends, KPI reporting, and dashboard interpretation, is preferred.
• Previous experience managing clients, handling escalations, supporting service recovery, and coordinating across multiple functions is highly valued.
• Exposure to invoicing processes, contract compliance validation, and operational performance governance is an advantage.
• Strong leadership, coaching, mentoring, and team development capabilities, with the ability to motivate employees and align individual performance with organizational goals.
• Ability to manage competing priorities, communicate effectively with stakeholders, and operate with professionalism, discretion, and accountability.

Benefits:

• Full-time remote position based in the United States.
• Base salary range of $70,000–$80,000 annually.
• 3% annual bonus opportunity.
• Opportunity to lead operational performance across healthcare revenue cycle activities and client accounts.
• Leadership and team development responsibilities, including coaching, mentoring, and performance management.
• Cross-functional collaboration with operations, finance, payer relations, technology, and client management teams.
• Opportunity to contribute to operational efficiency, client retention, revenue performance, and continuous improvement.