Team Lead – Service Engineering Support

Team Lead – Service Engineering Support

Company:

Boeing Ukraine LLC

Boeing Ukraine is searching for an experienced and driven Team Lead to join the Maintenance Engineering department to support Customer Service Requests team.

We are looking for a technically solid engineer who is equally comfortable leading people and solving problems — someone who takes ownership, communicates clearly across teams and with customers, and raises the bar for those around them.

In this role, you will guide a team of engineers in delivering high-quality technical solutions to airline customers worldwide, while ensuring compliance with Boeing and industry standards.

Position Responsibilities

• Process and manage incoming customer queries (Service Requests), ensuring timely and accurate responses.

• Develop and deliver final or intermediate technical solutions to customers.

• Monitor team performance against targets and customer satisfaction metrics.

• Provide day-to-day guidance to the engineering support team to maintain high quality and efficiency.

• Support team members' professional development through coaching and mentoring.

• Conduct regular 1:1s and contribute to performance reviews.

• Coordinate resolution of complex issues with cross-functional teams (Engineering, Design, Quality).

• Review and drive revision of Maintenance and Service Documents (AMM, AIPC, SB, etc.).

• Identify and initiate product and process improvements.

• Ensure all solutions comply with Boeing and industry standards and design practices.

Basic Qualifications:

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement .

• Upper Intermediate level of English.

• 5+ years of experience in Maintenance Engineering or a related technical discipline.

• Prior experience leading a team or mentoring (formal or informal).

Preferred Qualifications:

• 5+ years in Customer Support within aviation or aerospace, airline or MRO experience.

• Confident knowledge of Boeing Technical Publication standards (AMM, AIPC, SB, etc.).

• Experience with issue-tracking or customer support platforms.

• Strong written and verbal communication skills in a cross-functional environment.

At Boeing we care deeply about the wellbeing of every employee. Some of the benefits include:

• Market competitive salary and bonuses.

• Medical insurance for you and your family (Health plan includes medical, surgical and dental care, planned and emergency, inpatient treatment, ambulance service and prescription drugs)

• Life insurance.

• Sport reimbursement.

• Well-being support.

• Professional skills development via educational assistance program and certification.

• Benefit from Employee Recognition Program.

• Cooperate and exchange knowledge with world class global engineering team.

• Broaden your experience in international aviation projects and technical workshops.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Ukraine)