Team Leader

Full-Time Maximum-Term Contract (End Nov 2027)

Classification: $108, 073

Make a meaningful difference while leading a passionate team supporting people and families in the community.

Join Mission Australia as a Team Leader and use your leadership and case management experience to support a skilled team delivering high-quality, person-centred services. You’ll play an important role in guiding employees, supporting clients with complex needs, strengthening community partnerships and ensuring positive outcomes across the program.

Your Opportunity

Reporting to the Program Manager, you will provide day-to-day leadership, coaching and guidance to team members while supporting the effective delivery of program activities. You’ll also work directly with clients, providing person-centred case management and helping individuals build their capacity and transition towards greater independence.

Your Key Responsibilities

• Lead, coach and support team members to deliver positive client outcomes.
• Provide person-centred case management to clients experiencing complex challenges.
• Develop holistic, strengths-based case plans and connect clients with appropriate supports.
• Provide oversight of rosters, case planning, goal plans and client documentation.
• Build strong relationships with community services, government agencies and other key stakeholders.
• Support continuous improvement and ensure services meet operational, quality and compliance requirements.
• Provide guidance and expert advice to team members and assist with resolving complex matters.

What You’ll Bring

• A relevant degree with experience, an Associate Diploma with substantial experience, qualifications across more than one discipline, or other relevant qualifications/experience.
• Experience supporting families facing multiple and complex challenges, including mental health, disability and domestic and family violence.
• Experience mentoring, coaching and providing guidance to team members.
• Strong communication, administration, problem-solving and relationship-building skills.
• The ability to manage competing priorities and make sound decisions in complex situations.

You’ll also require a Police Check, Working with Children/Working with Vulnerable People Check, current Driver Licence and First Aid Certificate.

If you’re an experienced community services professional ready to take the next step in leadership and make a genuine difference, we’d love to hear from you.