Team Leader

PIB Insurance Brokers | Part of PIB Group

The Team Leader is responsible for leading and developing a team of client-facing insurance professionals, driving performance and fostering a collaborative, high-achieving culture. Combining hands-on client work with people leadership, you will lead by example to deliver a high-quality, compliant and efficient service to commercial clients.

You will take ownership of guiding, motivating and coaching the team, supporting their development and helping them achieve individual and team goals. You will oversee day-to-day workflow, provide technical and operational guidance, support the achievement of income and retention targets, and ensure that all activity is in line with regulatory requirements and company standards. The role combines hands-on client work with people leadership, coaching and continuous improvement.

What you’ll be doing:

·         Take a proactive leadership role in ensuring high standards of client service, with a focus on consistently meeting and exceeding client expectations.

·         Ensure the team delivers timely, accurate and professional service to all commercial clients.

·         Support the team in preparing market presentations, renewal reports and client documentation.

·         Act as liaison across departments, helping resolve issues and improve communication and collaboration between teams.

·         Provide technical guidance on commercial insurance products.

·         Oversee allocation and prioritisation of workload to meet service standards and deadlines.

·         Support the delivery of income, retention and growth targets for the team.

·         Monitor and report on key performance indicators (KPIs) such as retention rates, income per client, and service metrics.

·         Identify opportunities for cross-sell, up-sell and organic growth within the existing client base.

·         Conduct regular 1:1s, performance reviews and development conversations.

·         Coach team members to develop their skill set (technical, customer service, sales, soft skills et).

·         Identify skills gaps; collaborate with department trainer to create and monitor training and development plans.

·         Manage absence, performance and conduct issues in line with HR policies.

·         Promote a positive, inclusive, customer-focused team culture.

What we’re looking for:

·         Experience within Commercial Insurance.

·         Knowledge of FSA requirements and standards.

·         Excellent communication and customer service skills.

·         Previous experience within a team leader capacity (Desirable).

·         Ability to coach and mentor and lead by example.

·         Knowledge of Acturis platform (Desirable).

·         Knowledge of Insurer Extranet Platforms (Desirable).

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com

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