Team Leader - Homelessness Support Services

Why this role matters  

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role  

As a Team Leader for our Homelessness Support Service, this is your opportunity to lead a high-performing team, delivering client-centred support to people experiencing homelessness or at risk of homelessness. You'll drive service excellence, foster strong community partnerships, and ensure clients receive integrated, responsive support that empowers them to achieve sustainable housing and wellbeing outcomes.

Reporting to the Program Manager, this is a permanent full-time position, based on-site across Seymour and Shepparton, VIC.

How you will make an impact  

• Lead, coach and support a team of Homelessness Case Managers to deliver high-quality, client-centred services that achieve positive outcomes for people experiencing homelessness
• Oversee service delivery, performance targets and compliance requirements, ensuring organisational standards and funding obligations are consistently met
• Build and maintain strong relationships with local stakeholders, community networks and internal services to facilitate integrated and coordinated support responses
• Drive a culture of continuous improvement through effective reporting, practice development, quality assurance and service evaluation
• Monitor operational performance, team wellbeing, risk management and resource allocation to ensure safe, effective and efficient service delivery

What you will bring  

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Demonstrated experience leading, supervising and developing staff within a homelessness, housing or community services environment
• Demonstrated knowledge of the homelessness and housing sector, including relevant legislation, case management frameworks, and the complex needs of people experiencing disadvantage
• Proven ability to build and maintain effective relationships with a broad range of stakeholders, including community organisations, government departments and support services
• Strong communication, organisational and problem-solving skills, with experience in service reporting, continuous improvement, risk management and achieving operational outcomes
• A current Victorian Employee Working with Children Check
• A current Victorian Driver’s Licence

What we offer   

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply  

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.   

Together we can build a brighter future.  

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration