Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

KEY RESPONSIBILITIES; This does not set out every responsibility but provides an overview of the main areas of responsibility. • Telephone liaison with the Law Firms and client lenders to provide guidance on how to use the system, assist with requirements of the application process and answer general queries. • Assisting Law Firms with queries regarding registration for access and verifying user access. • Assisting Law Firms with queries regarding Conveyancing transactions held within the system. • Checking applications and amendments received online from Law Firms to ensure all requirements and criteria have been met in full. • Action and respond to incoming messages and e mails from the Law Firms and client lenders. • Ensure all communication with Law Firms and client lenders is to agreed service standards and a highly professional level. • Update the online admin system in respect of the progress of applications. • Chasing Law Firms for outstanding information / applications. • Identify and take ownership of potential problems, reporting the problem to your Team Leader. • Where possible, identify process improvements. Adhere to Conduct Rules You must: • Act with integrity • Act with due care, skill and diligence • Be open and co-operative with the FCA, the PRA and other regulators • Pay due regard to the interests of customers and treat them fairly • Observe proper standards of market conduct • Deliver good outcomes for retail customers Personal Qualities • Excellent communication and customer service skills • Ability to meet tight deadlines and targets and to work under pressure. • Good team player, but also ability to work on own initiative. • Good attention to detail. • Good organisational skills. • Good data input skills. • Previous administrative/customer service experience. • Experience of working in a high volume environment. • Mortgage Knowledge.

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.