Tech Coordinator - Scrum Master

POSITION SUMMARY
Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock.  The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms.

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.
Zoetis is seeking a candidate that will act as the Scrum Master / Technology Coordinator for a VMRD Initiative. The role will act as a link between our Platform Development team and Digital Transformation, Cloud Operations, Identity and Access Management, Security teams etc. You will be our go-to person for applying scrum to produce high-quality work. Technology Coordinator duties include managing timelines, escalations, resolving problems and coaching team members on Agile methodologies. You will manage each incident scope and timeline, resolve conflicts, remove obstacles that occur and complete all necessary compliance paperwork if needed. This position requires a combination of technical and business acumen and strong communication skills. The Scrum Master / Technology Coordinator should have an agile mindset and experience in the software development.


POSITION RESPONSIBILITIES

Percent of Time

IT Technical Coordinator/Project Manager
• Managing incidents and tickets for Platform team in JIRA/Service Now and following up with any secondary teams needed to complete the task.
• Managing escalations and including Head of Engineering and Solutions when needed.
• Building relationships with secondary teams such as Digital Transformation, Cloud Operations, Identity and Access Management, Security
• Management of onboarding new colleagues for the Digital Transformation Program
• Knows very well at least two project management methodologies, can explain them and teach others how to use them, and is able to help other Project Managers to implement them.
• Can adjust methodology and Software development process to project needs
• Has basic knowledge about Software development process (CI/CD, API, Deployment, Release, Version, Libraries, Code Review, Unit testy, Test coverage, Automated tests)
• Understands responsibilities and skills of people that might be members of development team (Frontend Dev, Backend Dev, QA, DevOps, Designer) and can evaluate if team is able to deliver the project
• Can estimate complex project with development team help
• Can deliver specification and business requirements for every kind of project (regardless of the complexity)
• Understands QA (automated tests, frameworks, kind of tests)
• Can prepare a report independently and adapt it to project needs
• Complete, in a timely manner, all paperwork associated with our compliance processes for each product release 75%

Communications Liaison
• Is the primary person responsible for ensuring the team is delivering on time.
• Is the primary person responsible for escalating any impediments blocking the team in advance of deliverables being due.
• Is the primary person responsible for formatting and sharing status reports in the format requested for the hiring manager. 25%

ORGANIZATIONAL RELATIONSHIPS
• ZTD R&D Solution Partners
• ZTD R&D Systems Engineers
• ZTD Centers Of Excellence
• VMRD business SMEs from multiple product lines and departments

EDUCATION AND EXPERIENCE
• Bachelor’s degree in a technical or animal health science-related study, Master preferred
• Certifications a plus (CBAP/CCBA, PSPO, PMP)
• First Level Scrum Certification (CSM and/or PMI-ACP)
• Can use at least 2 project management tools at advanced level ( i.e.  Jira, Shortcut, Basecamp, Asana  etc.) can teach other team members how to use them.

TECHNICAL SKILLS REQUIREMENTS
• Powerpoint
• Excel
• Microsoft Project
• Jira
• Confluence

PHYSICAL POSITION REQUIREMENTS
Flexibility to work times with at least 4 hr. overlap with US EST Time zone.