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Brasil
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead ServiceNow – IRM (Integrated Risk Management) based in Brazil.
This is a remote, full-time leadership role focused on delivering ServiceNow IRM solutions for complex business environments.
You will lead the technical direction of projects involving risk management, compliance, audit, controls, and third-party risk.
The role combines solution architecture, hands-on ServiceNow development, process automation, integrations, and technical leadership.
You will translate business requirements into scalable solutions while guiding a multidisciplinary team through implementation and continuous improvement.
Working closely with technical and functional stakeholders, you will help ensure high-quality deliveries and adherence to ServiceNow best practices.
The position offers exposure to strategic projects, international environments, and a broad ecosystem spanning technology, security, risk, audit, and compliance.
It is an opportunity for an experienced ServiceNow professional who enjoys ownership, collaboration, problem-solving, and helping teams deliver meaningful digital transformation.
Lead the technical delivery of ServiceNow IRM projects, including implementation, evolution, and ongoing support.
Organize, prioritize, and distribute activities across the technical team while applying ServiceNow best practices.
Translate business requirements related to risk, controls, audit, and compliance into effective technical solutions.
Design and implement solutions across Risk Management, Policy and Compliance Management, Audit Management, and Third-Party Risk Management.
Plan and architect project sprints based on user stories and priorities using Scrum methodologies.
Support the team with ServiceNow configuration, customization, development, and solution implementation.
Develop and automate processes, approval workflows, controls, indicators, and notifications.
Configure risk profiles, entities, controls, tests, evidence, issues, and action plans.
Develop integrations and APIs using RESTful concepts and best practices.
Provide technical guidance, support problem-solving, and drive continuous improvement of delivered solutions.
Ensure the technical quality of deliverables and alignment with ServiceNow standards and recommended practices.
Collaborate with multidisciplinary teams across technology, functional consulting, architecture, information security, risk, audit, and compliance.
Participate in customer meetings and contribute to technical and functional discussions related to IRM.
Proven experience as a ServiceNow Tech Lead, Senior Developer, or Technical Consultant.
Practical experience implementing, enhancing, or supporting ServiceNow IRM/GRC solutions.
Strong understanding of risk management, internal controls, auditing, and compliance processes.
Experience with one or more IRM components, such as Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, or Regulatory Change Management.
Solid knowledge of ServiceNow platform configuration and development.
Experience with integrations, REST APIs, workflow automation, and related technologies.
Experience working with Agile methodologies such as Scrum or Kanban.
Ability to understand business requirements and translate them into appropriate technical solutions.
Ability to make technical decisions, provide guidance, and support the development of other team members.
Strong communication and interpersonal skills for working with technical teams, customers, and stakeholders at different levels of seniority.
Strong leadership, organization, ownership, and delivery-management capabilities.
Advanced English is desirable for international projects.
ServiceNow Certified System Administrator (CSA) certification.
Additional qualifications that may strengthen the profile include ServiceNow CIS – Risk and Compliance certification or another IRM-related certification.
Experience delivering end-to-end IRM implementation projects.
Knowledge of frameworks and standards such as ISO 27001, ISO 31000, SOX, COSO, and NIST.
Experience with SecOps and integrations between IRM, information security, and other ServiceNow modules.
Fluent English, advanced Spanish, or a postgraduate degree/MBA in Technology, Information Security, Risk, Audit, or a related field are additional advantages.
A proactive and adaptable mindset, strong ownership, continuous-learning orientation, and the ability to thrive in dynamic environments.
Fully remote work model.
Full-time employment.
Flexible benefits, including meal and food allowances.
SulAmérica health insurance with no copayment and fully employer-funded.
SulAmérica dental insurance, fully employer-funded.
Home office allowance.
Life insurance.
Childcare allowance.
Profit-sharing program (PPR).
Wellhub/Gympass membership.
24/7 digital medical care and telemedicine support.
Access to specialist medical teleconsultations.
Chronic-care management with personalized multidisciplinary support.
Pregnancy support program.
Nutrition program with nutritional guidance and consultations.
Social support, including legal and financial guidance.
Emotional health support, including check-ups, psychotherapy, and emergency assistance.
Benefits club with education, career, university, and language-learning partnerships.
Internal training and continuous development through the Shark Academy, including company-funded certifications.
Knowledge-sharing and professional development opportunities within a specialized technology team.
Gamification program with points that can be exchanged for rewards.
