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Dublin, Éire / Ireland
Hybrid
Who we are
Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.
Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.
The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.
What you will do
Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week
Creating content for a business unit supporting program releases under the guidance of more senior team members
Creating standard operating procedures based on HVAC manufacturing processes.
Creating content in DITA xml and content management systems
Creating technical illustrations
Providing DocOps support. You will have the opportunity to support one of our process teams.
What we look for
2+ years of technical writing experience
Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science
Experience with writing SOPs, preferably DITA xml
Technical illustration skills: Photoshop and Illustrator or similar
Excellent communication and interpersonal skills. You will be working closely with the development and product management teams
Ability to plan, organize, and support multiple program releases
Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.
Document control and revisioning in content management or version control systems
Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.
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