Tech Writer Specialist - Digital Transformation - Content Operations

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview:

As a Senior Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products. 

A Senior Technical Writer creates and maintains user and system-related documentation (knowledge base articles, user manual, reference and online help, tech tips, and release notes). The technical writer uses established methods, formats, and documents to translate conceptual designs, technical specifications, release plans and other development documentation into user and system documentations.

Position Responsibilities:

• Assist lead in conducting internal review of technical writer deliverables. Verify these are up to standard and with style and process guides.
• Assist lead in ensuring that feedback pertaining to quality, training, and/process enhancements are planned out and addressed.
• Conduct training as needed for junior writers. 
• Work with internal and external teams to obtain an in-depth understanding of the product and documentation needs.
• Produce content using a content-management system.
• Coordinate, write and maintain easy-to-understand tutorials, release communications, technical documents, and guides.
• Move content through writing, editing, and iteration process to ensure on-time delivery.
• Provide consultation regarding product issues and documentation.
• Accommodate requests for clarification or inquiries made on the documentation.
• Accommodate internal requests to create and enhance content based on work request details and company’s standards.
• Develop a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
• Research and build knowledge about products, services, technology, or concepts to be documented.
• Determine the clearest and most logical way to present information and instructions to enhance reader comprehension. 

Minimum qualifications:

• 4-6  years of experience in writing / editing digital content of medium length (400-700 words)
• Excellent verbal and written English language skills
• Ability to understand technical or product documentation source materials.
• A passion for producing great content
• Ability to translate highly technical documents into easily understandable support content  for customers
• Excellent technical and business communication skills
• Strong organizational and time-management skills
• Ability to manage multiple projects and responsibilities in a fast-paced and team focused environment
• Great interpersonal skills, proactive approach, and a positive attitude
• Strong decision-making, communication, and collaboration skills
• Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders.

Preferred qualifications:

• Bachelor’s degree from an accredited institution, or must have reached college level
• UX, SEO Knowledge of web usability (UX) practices.
• Proficient in AP style, HTML,web publishing,  and at least one content-management system.
• Experience in proofreading and QA'ing with meticulous subject matter understanding and an eye for detail.  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.