Technical Account Analyst, Logistics

The Opportunity at Altana

We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship.

You Will

• Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship.
• Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
• Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
• Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review.
• Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers.
• Own specific day-to-day tasks (check-ins, follow-ups, documentation) for a subset of accounts under TAM guidance.
• Capture and organize customer feedback, routing it to the appropriate TAM or product team member.
• Learn Altana's platform and product capabilities deeply enough to support customer-facing conversations alongside a TAM.

About You

• 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure a plus, but not required).
• You're detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once.
• You're a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers.
• You're eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences.
• You're a proactive collaborator who seeks feedback and takes direction well from more senior team members.
• You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right.
• You're excited to grow into a Technical Account Manager role over time.

This role is currently based in Brooklyn, NY, USA until a planned office relocation to Midtown Manhattan in the Summer of 2027. Candidates must be within commuting distance from our current and future office locations.

US Salary Range and Benefits

$95,000 - $115,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position.  The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
• Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
• Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
• Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
• 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
• Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
• Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
• Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
• Employee Assistance Program: Free access to confidential personal support.
• Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.