Technical Account Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “Technical Account Manager” role with TaskUs: 

Think of yourself as someone who will be the face of Information Technology and primary point of contact supporting both internal and external clients throughout the lifecycle of client programs, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Technical Account Manager.

Imagine yourself going to work with one thing on your mind: you will be supporting small and large programs. As you tackle your new tasks for the day, you know that it will lead to one thing your department believes in: that you will be responsible for assuring program technical contractual commitments, technology related communications, issues, changes and new initiatives are managed between Technology and other internal/external stakeholders. 

Key Responsibilities:

• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization

• Partnering with internal and external stakeholders on business needs and executions.

• Act as a conduit between customers and product and service developers, providing customer(s) feedback and insights about the effectiveness of the services provided.

• Assist in identifying client needs so they can be informed of updates or upgrades that may be beneficial to their business.

• Assure new or growth strategies are communicated to Technology in a timely manner and compliance of program technology contractual commitments throughout the lifecycle of the program.

• Support customers during sales and discovery phases and provide technical insight while customer(s) are choosing services. 

• Limited travel to client’s business, assisting with technical training, assessing issues that arise and providing technical support.

• Supporting clients and business with ad-hoc technical reports about the status of an internal system or product and how effectively they are working.

Required Qualifications:

• At least 3+ years of experience in performing technical account, project or product management

• With at least 2-4 years of call center experience

• Someone who’s energetic, client experienced with business process outsourcing (BPO) and cloud-based technologies experience. 

• Strong communication and interpersonal skills, facilitation and meeting management skills, the ability to work with global stakeholders and delivery team members.

• Strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio and PowerPoint. Some knowledge of Google Suites including Sheet, Slides, Docs.

• Experienced with problem management and resolution experience

• Strong client-facing written and verbal experience

• Experience with knowledge management systems (Confluence, Google Docs, etc.), end-to-end technology knowledge, such as (Desktop, Network Infrastructure, Applications, Cloud CRM tools, etc.).

• Experience with technical project management and some call center industry is strongly preferred to help transition into supporting Technology, Client Services and other business groups quickly upon hire.

• Analytical skills in assessing technical issues and identifying the source of the problem.

• Someone with strong English proficiency.

• Someone who has strong attention to detail and has a solid analytical base.

• Someone who has ethics and integrity

• Someone who’s willing to travel up to 25% for business and client-related engagements.

Education / Certifications:

• Has a degree in business management, computer science or equivalent work experience

Work Location / Work Schedule / Travel: 

• Mostly work-from-home but must be amenable to report onsite as needed

• Flexible with shifting schedules

• Must be amenable to start ASAP

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.