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New York, New York, United States
Hybrid
Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.
Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.
YouTube: Reality Defender Wins RSA Most Innovative Startup
Reality Defender is hiring a Technical Account Manager to be the technical backbone of our customer relationships. This role reports to the Director of Customer Support and works closely with Engineering and Product to keep our enterprise, financial, and government customers confident in what our platform tells them. You'll own the technical health of a portfolio of accounts — from onboarding and integration through ongoing support — and you'll be a critical link between what customers experience in the field and what we build next.
Responsibilities include:
Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
Set up and configure customer integrations directly — API auth, webhooks, sandbox environments
Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug
Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately
Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution
Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix
Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you
Flag at-risk accounts early, before a technical issue becomes a trust or retention issue
Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input
Support pre-sales and renewal conversations with technical credibility when needed
Contribute to internal enablement so the broader CS team can handle more technical questions without escalation
You have 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
You can independently stand up an API integration — auth, webhooks, sandbox/test calls — and debug it when it breaks, using tools like Postman/curl, log traces, and basic scripting (Python or similar). You don't wait for engineering to tell you where the failure is; you find it first.
You have a track record of owning relationships with both technical and non-technical stakeholders at the same account
You've worked cross-functionally with engineering and product, and you know how to turn complaints into signal they can act on
You have good judgment under ambiguity — you're often the first to know something's wrong before there's a clean explanation for it
Preferred, but not required:
You have a background in trust & safety, security, fraud, or content moderation
You have experience with computer vision, ML model behavior, or working alongside data science teams
You've built or debugged a webhook-based integration, OAuth/API key flow, or SDK implementation from scratch
You've worked at a startup where you built the process rather than inherited one
Reality Defender offers the following benefits to all our employees, regardless of location:
Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
Dental and Vision plans with 100% premium coverage for employees and their dependents
Short/Long-term disability and life insurance plans with 100% premium coverage for employees
FSA/HSA and 401k programs
Equity compensation
20 days of PTO per year
12 weeks of Parental Leave
Learning and Development budget
Monthly wellness benefits
Annual company-sponsored offsite
For employees working from Reality Defender’s HQ in NYC, we offer the following benefits:
Daily in-office lunch through UberEats
Commuter benefits
Remote Fridays
Happy Hours and other local events
