Technical Account Manager
We’re looking for a Technical Account Manager (TAM) to join our global Partner Success team based in Sydney, Australia. You’ll be the main operational contact for some of our most important lending and credit card partners, managing technical projects from initial integration through to launch, ongoing optimisation, and change management. You will have in-depth experience and excel in project management.
This role is ideal for someone who enjoys bridging the gap between technical delivery and partner relationships. You’ll help integrate partners into our platform, manage product and offer updates, and ensure that their experience with us is seamless and value-driving. You will help us optimise and scale the ClearScore Marketplace and help millions of users take decisions that create greater financial wellbeing.
What you’ll do
Partner & Relationship Management
- Act as the primary contact and project owner for assigned partners once they have committed to building an integration
- Build trusted relationships with partner stakeholders by understanding their products, goals, and growth ambitions
- Support our commercial team in Quarterly Business Reviews (QBRs) and other strategic conversations
- Look for opportunities to improve and automate partner-facing processes and reporting
- Work directly with partners to make suggestions and encourage changes by them to improve the overall user experience and performance
Integration Ownership & Delivery
- You create and then own an ambitious roadmap and OKRs for your team which are clearly connected to the company strategy and mission
- Lead the end-to-end technical integration of new lending and credit card partners - from scoping requirements to going live.
- Act as the Subject Matter Expert (SME) for partner integrations, representing the partner’s voice internally while aligning with our platform’s strategic direction.
- Lead across Product, Engineering, and Commercial to solve complex integration challenges or bespoke requests.
- Monitor integration health and use data-driven insights to recommend enhancements and improve performance.
Offer & Performance Management
- Own the management of partner offers, including updates to product listings, eligibility criteria, and business rules.
- Drive campaign setup and configuration (e.g., seasonal or promotional campaigns) to maximise partner performance.
- Create and maintain partner dashboards and custom performance reports when needed.
- Stay informed about the global marketplace landscape, sharing insights and best practices with the wider team.
Process Improvement & Team Enablement
- Partner with our Partner Success engineers to lead, manage and prioritise the backlog of partner requests.
- Document and refine processes to make integrations and ongoing maintenance more efficient and scalable.
- Collaborate with Product and Platform teams to reduce repetitive BAU work, freeing up time for high-value activities.
What we’re looking for
- Excellent project management skills — able to plan, coordinate, prioritise and deliver technical work across teams, partners and deadlines.
- Relationship-first mindset with the ability to influence and collaborate with senior stakeholders (both internal and external).
- Highly analytical and data-driven, comfortable making recommendations based on performance metrics.
- Outstanding written and verbal communication — able to explain complex technical concepts simply.
- Organised, proactive, and detail-oriented, with a solution-focused approach.
- Positive attitude and comfortable working in a fast-moving, evolving environment.
Why ClearScore?
ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.
We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.
Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.
We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.
We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us.
Benefits:
- Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
- Pension Fund contribution over and above salary
- Private Medical Insurance
- Eye Tests
- Medial Aid Benefit - over and above salary
- Continued investment into learning and development
- Flexible work hours and the ability to work from home
- Flexible, generous, and personalised maternity and paternity plans
- Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
- Employee Assistance Program
- ClearScore Support Hub
- Perkbox
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
- Levels 1-5: Minimum 2 days per week in-office
- Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.
What This Means for You:
- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule
We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
Inclusion Policy
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.
