This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Switzerland.
This is a customer-facing technical role supporting manufacturers as they adopt modern digital and AI-enabled technologies.
You will act as a trusted technical advisor, helping customers turn platform capabilities into measurable operational improvements.
The role combines strategic consulting with hands-on guidance across architecture, integrations, advanced use cases, and technical enablement.
You will work closely with customer stakeholders ranging from app builders to IT and Operations leaders.
Internally, you will collaborate across Customer Success, Account Management, Sales Engineering, Product, and Engineering teams.
The environment is fast-moving, collaborative, and ownership-driven, with opportunities to solve complex problems across global manufacturing industries.
You will also contribute to technical thought leadership, customer education, and the continued adoption of scalable digital solutions.
Accountabilities
- Partner with customers and account teams to develop and execute technical success plans that support adoption, value realization, and long-term customer outcomes.
- Advise customers on platform architecture, integrations, advanced use cases, and technical optimization opportunities.
- Lead technical conversations with a wide range of customer stakeholders, translating complex concepts into practical recommendations.
- Identify opportunities to increase platform adoption and help customers design scalable solutions using no-code technology.
- Deliver technical workshops, training sessions, platform deep-dives, and enablement activities.
- Guide customers through complex implementations and integrations while establishing appropriate technical best practices and governance.
- Work closely with Account Executives and Customer Success Managers to deliver a seamless customer experience and support account growth.
- Partner with Product and Engineering teams to communicate customer requirements, technical challenges, and product feedback.
- Collaborate with Sales Engineering on expansion opportunities and support renewals through technical value demonstrations.
- Stay current with platform capabilities, manufacturing technology, Industry 4.0 developments, and relevant industry trends.
- Create technical documentation, enablement materials, and thought-leadership content.
- Participate in customer advisory boards, technical user groups, industry events, and conferences as required.
Requirements
- 5–7 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Technical Account Management, or a similar position.
- At least 3 years of relevant platform delivery experience at the L4 SOLV level.
- Strong understanding of manufacturing operations, Industry 4.0, industrial software, or digital transformation in industrial environments.
- Experience working with APIs, system integrations, databases, and related technical concepts.
- Familiarity with no-code or low-code platforms is preferred.
- Strong knowledge of manufacturing processes, operational challenges, and digital transformation initiatives.
- Experience with manufacturing execution systems (MES) or comparable industrial platforms.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong presentation, training, and workshop facilitation skills.
- Proven ability to build trusted customer relationships while collaborating effectively across internal teams.
- A collaborative, proactive, and ownership-oriented mindset with the ability to thrive in a fast-paced environment.
- Willingness and ability to travel approximately 20% as required.
Benefits
- Remote-first flexibility: Work remotely within the EMEA region, with office options available in Munich or Budapest.
- Meaningful customer impact: See your work translate into measurable improvements on manufacturing floors, including operational efficiency, quality, cycle times, and waste reduction.
- Broad technical exposure: Gain experience across manufacturing industries including pharmaceuticals, aerospace, medical devices, and industrial equipment.
- Real ownership: Work in lean teams with direct customer relationships and significant autonomy in solving complex technical challenges.
- Collaborative environment: Partner with engineers, operators, customer-facing teams, and business stakeholders who prioritize execution and measurable outcomes.
- Global exposure: Work with customers and colleagues across international markets and diverse manufacturing environments.
- Professional development: Build deep expertise in industrial digital transformation, manufacturing technology, integrations, and no-code solutions.
- Travel opportunities: Approximately 20% travel, including potential customer and industry engagements.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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