Technical Account Manager

Position Summary:

We are seeking a highly skilled Technical Account Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants.

Key Responsibilities:

• Lead and manage end-to-end network security projects across global enterprise environments.
• Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls, and Load Balancers (Citrix/F5).
• Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls.
• Troubleshoot Layer 4 and Layer 7 application and connectivity issues.
• Oversee Global Protect VPN configurations and support.
• Manage firewall backups and recovery operations for business continuity.
• Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks.
• Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes.
• Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery.
• Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments.
• Lead and mentor a team of network security engineers and consultants.
• Allocate tasks, review configurations, and guide the team to ensure quality and timely delivery.
• Conduct training and upskilling sessions for team members on security best practices and tools.
• Drive continuous improvement initiatives across network security operations.

Basic Qualifications:

• A Bachelor’s or Master's in one of: Computer Science or Related filed.
• 8+ years of overall experience in Network Security and Project Management.
• Strong hands-on expertise with Palo Alto or FortiGate firewalls and Load Balancers (F5/Citrix).
• In-depth understanding of Network Security, Firewalls, VPN, and advanced troubleshooting at L4-L7.
• Proven experience managing global security infrastructure projects.

Preferred Qualifications:

• Knowledge of ITIL processes, change management, and incident/problem management.
• Experience in creating security rules, policy updates, and access control configurations.
• PCNSA (Palo Alto Networks Certified Network Security Administrator)
• PCNSE (Palo Alto Networks Certified Network Security Engineer)
• NSE4 (Fortinet Network Security Expert Level 4)
• Citrix (Networking / ADC)