Technical Account Manager

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a Technical Account Manager (TAM), you will combine strong customer engagement skills with deep technical curiosity to help organizations successfully adopt and realize value from Cloudera’s Anywhere Cloud and AI platform.

In this role, you will partner closely with customers to guide them through the strategic and technical aspects of their data, analytics, and AI transformation journey. You will work with organizations operating across hybrid, multi-cloud, and on-premise environments, helping them deploy, scale, and operationalize Cloudera’s data and AI capabilities wherever their data lives.

Drawing on your experience working with cloud platforms, data architectures, enterprise infrastructure, or complex technology implementations, you will act as a trusted technical advisor helping customers translate their data strategy into practical outcomes.

You will engage regularly with customer executives, data leaders, platform architects, and engineering teams, while coordinating with Cloudera’s globally distributed teams across Customer Success, Support, Product, Engineering, and Professional Services to ensure long-term customer success.

Success in this role requires a collaborative mindset, strong communication skills, and the ability to guide customers through complex technical environments while helping them unlock the full potential of Cloudera’s Anywhere Cloud and AI platform.

As a Technical Account Manager (TAM) you will:

• Serve as a trusted technical advisor helping customers successfully adopt and scale Cloudera’s Anywhere Cloud and AI platform.

• Guide customers through the operational, architectural, and strategic aspects of running data and AI workloads across hybrid and multi-cloud environments.

• Partner with customer stakeholders to understand business priorities and align platform capabilities with measurable outcomes.

• Advocate for customer needs internally, helping remove adoption barriers and influencing product improvements.

• Coordinate across multiple teams including Customer Success, Support, Product, Engineering, and Professional Services to ensure seamless customer experiences.

• Lead strategic engagements such as technical roadmap planning, architecture discussions, and executive reviews.

• Support customers as they deploy and expand data engineering, data warehousing, machine learning, and AI workloads on Cloudera.

• Identify opportunities to expand platform usage and help customers unlock additional value from their data investments.

• Facilitate Quarterly Business Reviews (QBRs) and technical strategy sessions with customer leadership teams.

We're excited about you if you have:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field or equivalent practical experience.

• Approximately 5–10 years of experience in a customer-facing technical role such as:

  • Technical Account Management

  • Customer Success Engineering

  • Solutions Architecture

  • Technical Consulting

  • Technical Program Management

• Experience supporting enterprise customers operating complex environments such as cloud platforms, hybrid infrastructure, distributed data systems, or large-scale enterprise applications.

• Experience helping organizations implement or operate enterprise platforms in areas such as data, analytics, infrastructure, or AI workloads.

Preferred Qualifications

• MBA or Master’s degree in a technical, engineering, or business-related discipline.

• Experience working with hybrid cloud, multi-cloud, or data platform architectures.

• Experience supporting customers migrating or modernizing workloads across public cloud environments.

• Experience collaborating with systems integrators, channel partners, or technology ecosystem partners.

• Familiarity with one or more of the following domains:

  • data platforms or data engineering

  • AI / machine learning platforms

  • distributed storage systems

  • IT operations and infrastructure

  • cloud-native application development

  • networking or security architectures

• Strong communication and leadership skills, with the ability to translate business goals into technical execution plans.

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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