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Manila, Philippines
Hybrid
As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.
You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.
Serve as the primary technical and operational point of contact for customers during onboarding
Support platform and ad account integrations, ensuring correct and timely product setup
Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
Analyze campaign performance and translate data into actionable insights and optimization recommendations
Apply industry and platform knowledge to support problem-solving and idea generation
Contribute to documentation of best practices and process improvements to support scalable delivery
Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role
Bring familiarity with digital advertising platforms or marketing technology (preferred)
Communicate clearly and confidently with both customers and internal stakeholders
Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment
Take a proactive, detail-oriented, and collaborative approach to your work
Are able to work Eastern Time (ET) hours to support global and US-based customers
Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days
Are curious, adaptable, and motivated to continue learning in the digital advertising space
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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