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Alpharetta, Georgia, United States
Onsite
Not Available
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Account Manager, PayFac-as-a-Service (PFaaS)The Technical Account Manager (TAM) will support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including ISVs, ISOs, and other partner-led distribution models. This role is responsible for supporting initial onboarding and integration, as well as ongoing post-production support and escalation management.
The TAM will serve as a technical and operational subject matter expert, partnering with clients during onboarding, guiding integration development, and acting as a Level 2 and Level 3 escalation point following go-live.
This role bridges Implementation, Product, Risk, and Support teams to ensure successful onboarding, integration stability, and long-term scalability of PFaaS partnerships.
Partner Onboarding & Implementation Support
Support onboarding of new PFaaS partners (ISVs, ISOs, and aggregators), partner with Implementation teams, validate configurations, guide development, and assist with onboarding risk resolution.
L2 / L3 Escalation & Post-Go-Live Support
Act as escalation point, lead root cause analysis across integrations, onboarding, and processing issues, and manage resolution across internal teams.
Integration & Platform Subject Matter Expertise
Serve as SME for PFaaS integrations, support API troubleshooting, onboarding workflows, and validate integration quality.
Partner Enablement
Support ISVs/ISOs as L1 support, create documentation, and reduce repeat escalations through enablement.
Cross-Functional Coordination
Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams to resolve issues and ensure ownership clarity.
Continuous Improvement
Identify systemic issues and improve onboarding, documentation, and support frameworks.
Partner Relationship Management
Act as primary technical contact, manage expectations, and communicate effectively.
What You Need to Have:
5+ years experience in Payments or FinTech
Experience with API integrations and troubleshooting
Strong analytical and communication skills
Proven ability to manage multiple priorities
Strong sense of accountability and follow-through.
Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Ability to speak to a technical and non-technical audience.
Experience with ISV, ISO, or aggregator models (PayFac and Marketplace clients)
Knowledge of onboarding, settlement, and payment flows
Familiarity with REST APIs, JIRA, Confluence
Bachelor’s degree or equivalent
What is Nice to Have:
Knowledge of Fiserv Systems and platforms
5+ years of account management experience with enterprise level clients
Prior experience with Confluence/JIRA/Clarity
Project management/SCRUM certification(s)
Visa Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Salary Range
$100,000.00 - $162,000.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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