Job Summary:
Red Hat's Services team is seeking an experienced and highly skilled Technical Account Manager to join us in Singapore, supporting enterprise customers across the Red Hat Enterprise Linux (RHEL) portfolio.
In this role, you'll provide proactive technical guidance and advisory services to help customers optimize their RHEL environments, troubleshoot complex issues, and drive root cause analysis to improve system stability and performance. You'll build trusted customer relationships, identify opportunities to expand the RHEL footprint, and accelerate the adoption of Red Hat technologies across enterprise environments.
As a Technical Account Manager, you'll deliver premium, relationship-based support tailored to each customer's needs, collaborate closely with Red Hat Global Support Services, Engineering, Product Management, and field teams, and advocate for customer success. You'll help customers maximize the value of their Red Hat investments while driving long-term platform adoption, operational excellence, and business growth.
Primary job responsibilities:
- Perform technical reviews, share knowledge to proactively identify and prevent issues
- Develop and support the implementation of solutions for complex technical challenges.
- Understand your customers' technical infrastructures, hardware, processes, and offerings
- Perform investigations and respond to online and phone support requests
- Manage customer cases and maintain clear and concise case documentation
- Develop and maintain a TAM Engagement Plan to guide the engagement activities and demonstrate the value and impact on the customer business.
- Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption lifecycle of our offerings
- Engage with Red Hat's field teams and customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success
- Partner closely with our Engineering, Product Management, Global Support Services, Sales & Services teams to debug, test, and resolve issues.
- Contribute to the development of best practices and internal training materials.
- Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle
- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas
- Travel to visit customers, partners, conferences, and other events as needed
Required skills:
- Bachelor's degree in a technology-related discipline, preferably Computer Science or Engineering.
- Strong English communication skills and the ability to build trusted relationships with enterprise customers.
- Experience in Red Hat Enterprise Linux (RHEL) administration, troubleshooting, and performance tuning.
- Understanding of Linux kernel performance issues, system diagnostics, and root cause analysis.
- Experience with storage technologies and filesystems in RHEL environments.
- Experience with Red Hat Satellite for system provisioning, patch management, and lifecycle management.
- Understanding of Red Hat Identity Management (IdM/IPA) and enterprise identity management concepts.
- Experience with Red Hat Directory Server (RHDS) and LDAP-based directory services.
- Experience with Red Hat High Availability solutions, particularly Pacemaker cluster configuration and troubleshooting.
- Experience with automation tools, particularly Red Hat Ansible Automation Platform.
Skills considered a plus:
- Advanced troubleshooting of RHEL kernel, storage, filesystem, and performance issues.
- Hands-on experience with RHDS, IdM/IPA, Satellite, and Pacemaker clusters in enterprise environments.
- Red Hat Certified Engineer (RHCE) or relevant Red Hat certification.
- Upstream involvement in open-source projects.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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