Technical Account Manager Senior - 7-12 Yrs - Noida Location
About This Role
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.
What you will be doing
- Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
- Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
- Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
- Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
- Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
- Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
- Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
- Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
What you bring
Minimum Qualifications
- Typically Minimum 5 Years Relevant Experience in analysis, programming and issue analysis of financial services software
- Experience in business analysis, programming, troubleshooting, and issue resolution within financial services software environments.
- Knowledge of Software Development Lifecycle (SDLC), incident management, and change management methodologies.
- Strong analytical, problem-solving, and stakeholder management skills.
Preferred Qualifications
- Minimum 7+ years of relevant experience within payments, banking, financial technology, or transaction processing environments.
- Experience supporting financial services software implementations, installations, certifications, production support, and issue resolution.
- Expertise in business requirements gathering, technical design, solution documentation, and client presentations.
- Experience working with payment processing systems, merchant services, card solutions, or acquiring platforms.
- Experience writing and analyzing Prime Licensing code is a strong advantage.
What Are Our Desired Skills and Capabilities
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage
Technical Skills
Programming & Development
- Strong database development experience using Oracle PL/SQL.
- Good programming skills in:
- Experience working with Microsoft Visual Studio development tools.
- Knowledge of software debugging, troubleshooting, and production support methodologies.
Operating Systems & Infrastructure
- Working knowledge of UNIX/Linux Operating Systems.
- Understanding of application deployment, release management, and system administration concepts..
Business Analysis & Support
- Requirements elicitation and documentation.
- Production support and incident management.
- Root cause analysis.
- Client relationship management.
- Release and change management.
- Technical documentation and solution design.
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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