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Local Office (Sydney, Australia), Australia
Hybrid
Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
What You Will Do:
The Technical Advisor at SailPoint begins by leveraging their experience to build a deep understanding of our SaaS and/or Software solutions. Within a month or two, they are serving as a technical lead on customer engagements and cases where they will employ their client and partner communication skills, as well as their industry knowledge to share organizational best practices for SailPoint products and identity governance. After their first six months, Technical Advisors will have established themselves as both technical and consultative experts within the Professional Services organization, and by the end of their first year they will have become a trusted advisor to customers, partners, leadership and to less experienced team members.
Required Responsibilities:
· As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
· Perform assessment on customer’s current Identity landscape and build out their future identity road map
· Build out customers’ Identity role based access control and application onboarding program
· Ensure SailPoint best practices are followed through the project for a successful project delivery
· Advise and provide direction to junior resources on the project implementation
· Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
· Maintain healthy business relationship with customers and partners
· Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
· Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
· Document and present SaaS product adoption gaps
· Recommend areas where SaaS products consumption can be improved
· Solve complex problems using product’s Atlas extensibility platform (hands-on implementation work)
Additional Responsibilities (Optional):
· Manage, mentor, and coach Solution Architects on the team
· Manage project scheduling, budgeting, risk, and weekly status
· Working with CSM renewals' team to lower churn risk, increase SaaS adoption, and either generate leads and/or manage new advisory services opportunities
· Responsible for existing Advisory services clients renewal opportunities and closure
How does your journey look in the initial months ?
First 30 Days (Learn & Integrate): Dive deep into SailPoint’s core identity security portfolio—including Identity Security Cloud (ISC), and emerging solutions like NERM and DAS—and the Atlas extensibility platform. You will shadow active customer engagements, learn organizational consulting best practices, and build strong foundational knowledge of our products, architectures, and internal cross-functional team structures.
First 60 Days (Engage & Assess): Collaborate closely with Customer Success Managers (CSMs) and Technical Leads to support initial customer engagements, joint Executive Business Reviews, and Business Value Realization touchpoints. You will begin performing initial maturity assessments, aligning customer business drivers with the SailPoint identity strategy, and designing integration roadmaps across technology alliances such as ServiceNow, SAP, AWS, and Workday etc, where you could also work along with a technical advisor for initial engagements.
First 90 Days (Drive & Advise): Transition into serving as a trusted strategic advisor, leading vertical-specific assessments and co-creating forward-looking success plans with key customer stakeholders. You will actively advocate for customer needs directly to Product and Engineering teams, represent common technical gaps to the Tech Council, mentor other architects, and drive customers toward standard out-of-the-box features over complex custom code.
Requirements:
· 8+ years of experience in technical consulting role
· Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
· Experience with any Identity provisioning and governance products is required
· Experience with networking, directory servers, databases is required
· Experience with Azure, AWS is a plus
· Experience with Web based APIs is required
· Experience with Object Oriented Programming is nice to have
· Experience with scripting framework (Angular, Node JS, TypeJS, etc..)
· Strong organizational, leadership and multi-tasking skills
· Excellent analytical and problem-solving abilities
· Documentation management and ability to use project management tools
· Attention to details even under pressure
· Time management skills with the ability to meet deadlines
· IdentityIQ or IdentityNow Certification is a plus
· Experience with data science & machine learning language models is a plus
· CISSP, CCSP or CISM security certifications are a plus
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.