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St. Catharines, Ontario, Canada
Hybrid
Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.
We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.
Ignite new possibilities for your career. Break through at Brock.
About the Role:
Reporting to the Manager, Campus Technology Services, the Technical Analyst, Level 3 provides customer service and technical support/assistance to faculty, staff, and students by assessing technical problems, providing solutions to technology problems, and incorporating and adapting new technology and efficiencies into the Brock community. In addition, the position is assigned and responsible for specific accountabilities within the Client Services portfolio (accountabilities include: virus recovery, desktop security, network printer administration, Exchange email, desktop hardware, computer laboratory administration, Active Directory, data recovery, mobile devices, Microsoft Office expertise, ticket triage, and technical support for all users and systems across the campus, supplier and vendor management, executive support).
The Technical Analyst, Level 3 will:
Key Skills and Experience:
Preferred or Asset Skills:
Salary and Total Rewards:
*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.
We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.
Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.
We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met.
Brock University does not use AI Technology at any stage of the recruitment process.
We appreciate all applications received. Candidates that are selected for an interview will be contacted.
Learn more about Brock University by visiting www.brocku.ca.