End Date
Monday 29 June 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.
Job Description
As a Technical Application Service Specialist (TASS), you will be responsible for providing top-tier customer service, technical support, and service delivery for a team’s products or services. This role includes diagnosing and resolving technical issues, performing regular maintenance and repairs and providing technical support to customers and stakeholders. TASS will be responsible for continuously monitoring the system performance to pre-emptively address potential issues and maintain detailed records of technical problems and solutions. This position is crucial for maintaining system reliability, availability and high levels of customer satisfaction.
What you’d be doing in this role supporting the set of applications in Finance Platform
- Working as Technical Application Service Specialist (TASS), focusing on alerting, monitoring and observability. Ensuring that applications are up and running. Taking preventive actions to avoid incidents/application downtimes.
- Observability, investigating & fixing service performance issues, with an engineering mentality – resolving via code changes and implementing improvements to prevent repeat issues.
- Implementing further automation and reducing toil, by utilizing existing tooling or implementing new technologies
- Communicate with Business to understand requirements, socialize ideas amongst peers, respond to user queries.
- Assess query performance and actively contribute to optimizing the code
- Managing the resolution of issues in Production promptly and effectively
- Identifying opportunities to make improvements
- Working closely with the Lab team to understand their backlog changes that will be coming through to RTB Support.
- Support internal audit by submitting required evidence
What you’ll need:
- 2-5 years working exp in an Enterprise environment (Financial organisation preferred).
- Experience with SQL queries, stored procedures, database design and performance tuning (MS SQL Server, Entity Framework).
- Proficient in Transact SQL (T-SQL), SQL Server Integration Services (SSIS) & SQL Server Reporting Services (SSRS).
- Table/index design and Query Optimisation experience.
- Hands-on working experience of ETL tools like DataStage, Informatica.
- Good understanding on DevOps.
- Well versed using GIT as Source Control Management tool.
- Good understanding of Event-driven architecture and Cloud system architectures.
- Be proficient in the monitoring tooling such as Dynatrace, Stack Driver/Cloud Operations Suite
- Highly developed problem-solving skills with minimal supervision.
- Excellent written and verbal communication skills in English
- Out of hours On-Call support is required for our applications, and will be managed via a Rota or Shift pattern
Nice to have skills:
- Basic knowledge on SAAS solution
- Service Now
- Tableau
