Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, 1984.VC, and Newfund.
The Technical Implementation Consultant is responsible for the technical configuration and delivery of Fairmarkit solutions for our customers. As a member of the Professional Services team, the Technical Implementation Consultant works alongside Engagement Managers to onboard new customers and implement new solutions for existing customers, ensuring successful delivery of the technical requirements outlined in each customer’s statement of work.
The role leads technical discovery, requirements gathering, system configuration, and integration solutioning and design between Fairmarkit and customer ERP and procure-to-pay (P2P) systems. Fairmarkit Technical Implementation Consultant provide continuity and expertise throughout the implementation lifecycle, translating business requirements into practical technical solutions that support customer success.
Responsibilities
- Participate in the full implementation lifecycle, from internal sales handoff through technical discovery, solution design, system configuration, integration testing, training, and go-live.
- Facilitate discovery and requirements analysis sessions to understand customer business objectives, procurement processes, ERP and P2P environments, and technical dependencies.
- Document technical requirements, integration designs, data flows, field mappings, business rules, and acceptance criteria.
- Design integrations using RESTful APIs and other supported integration methods, defining authentication requirements, JSON payloads, data transformations, and error handling.
- Configure Fairmarkit platform capabilities, including workflows, intake forms, templates, routing rules, reference data, user roles, and permissions.
- Define and validate JSON Schema to support structured data capture, payload validation, and integration requirements.
- Support single sign-on (SSO) configuration using SAML, coordinating setup and validation with customer IT and security teams.
- Demonstrate a detailed understanding of the capabilities and limitations of the Fairmarkit platform, including its core functionality, integration engine, and machine learning capabilities.
- Review customer onboarding datasets, assess data quality, and prepare and validate data for implementation.
- Support integration testing and customer-led user acceptance testing, troubleshooting configuration, data, and integration issues.
- Partner with Product, Engineering, and Support to resolve implementation issues and communicate product gaps or enhancement needs.
- Set, manage, and meet mutual expectations with customers, communicating technical risks, dependencies, scope considerations, and delivery impacts.
- Accurately document implementation progress, technical flow diagrams, design decisions, and time reporting.
- Track and report technical delivery milestones and project metrics to support project success and mitigate risk.
- Support production readiness, technical cutover, and post-go-live stabilization.
- Complete an effective handoff to Customer Success and other internal teams, including configuration records, integration documentation, and outstanding support considerations.
Skills and Qualifications
- Experience delivering enterprise software implementations, including technical discovery, requirements gathering, solution design, configuration, testing, and deployment.
- Strong understanding of RESTful APIs, JSON Schema, authentication methods, data mapping, and integration patterns.
- Experience configuring and troubleshooting SSO using SAML.
- Strong technical troubleshooting and data analysis skills, with the ability to diagnose issues across systems, configurations, and integrations.
- Strong business acumen and professional judgment, with the ability to translate customer goals into feasible technical solutions.
- Excellent communication, presentation, and workshop facilitation skills with both business and technical stakeholders.
- Effective collaboration across Professional Services, Customer Success, Product, Engineering, and Support.
- Strong organizational skills and the ability to manage technical deliverables across multiple customer implementations.
- Familiarity with Agile development practices.
- Proficiency in Python, particularly pandas for data analysis and transformation, is desirable; familiarity with matplotlib is a plus.
The compensation range for this position is £117,270 - £130,000 (including bonus) and benefits. #LI-remote #LI-YM1
Headquartered in Boston, and backed by a $35.6M Series C co-led by OMERS, Highland, Notable Capital, Insight Partners, and ServiceNow. We are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry. Come soar to new heights with us!
Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
