Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

Work as a Technical Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.
Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.
Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing CLoud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud and Intelligence
Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions.

Client Engagement:

Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.
Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.

Technical Expertise:

Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.
Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization
Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs.

Client Focus:
Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.
Ability to manage and prioritize multiple client engagements effectively.
Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Qualifications

Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant,Marketing Cloud Personalization...).
Familiarity with Agile or hybrid project delivery methodologies.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.