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professional liability claimslitigation managementrisk transfer analysiscontractual indemnityclaims resolutionattorney management
Company Location
Chicago, Illinois, United States
Remote Work Policy
Hybrid
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Workcompany with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, and surveyors. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and responsive claims handling.
Principal Duties & Responsibilities
Proactively handle professional liability claims primarily involving design professional litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
Complete timely investigation of claims and post appropriate reserves.
Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
Handle claims in accordance with RLI's Best Practices.
Resolve claims in timely manner to an effective outcome.
Travel to and attend mediations and/or settlement conferences as warranted.
Education & Experience
Typically requires a bachelor’s degree in business administration, insurance, or a related field and 8+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.
Knowledge, Skills, & Competencies
Meaningful experience handling design professional claims under professional liability policies. The ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$115,778.00 - $168,746.00
Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses
Diversity & Inclusion
Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
In compliance with the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and California law and notice requirements, RLI will consider for employment qualified applicants with arrest and conviction records. However, RLI is subject to Title 18 United States Code Section 1033 which prohibits RLI from employing anyone who has been convicted under that statute or of a felony involving dishonesty or breach of trust.
