Brisbane, Queensland, Australia
Onsite
Location – Sydney NSW, Parramatta NSW, Melbourne VIC or Brisbane QLD
Enjoy Flexible Hybrid Working – a good balance between engaging office days and working from home.
Full-Time Role – Monday to Friday, core business hours
Permanent Position – Build a long-term career with us
Generous Leave Options – Annual leave, life leave, and bonus leave to recharge and refresh
Family-Friendly Benefits – 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation
The Opportunity
This is a newly created senior technical leadership role within our Commercial Property, Construction and Engineering Claims team. As Technical Claims Manager, you will play a critical role in strengthening the technical and operational capability of the team, providing expert support and guidance to Service Managers and Technical Specialists across complex and high‑value claims portfolios.
This role is central to ensuring best practice claims management, technical consistency, and strong governance across large and complex claims. You will act as a trusted technical authority, driving continuous improvement, lifting technical standards, and supporting the delivery of high quality, cost effective outcomes that meet customer, community and commercial expectations. You will build strong partnerships across the business and with external stakeholders, reinforcing confidence in our claim’s capability.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations
Set technical standards and operational protocols aligned to business plans to ensure objectives are met
Identify, analyse, recommend and implement process improvements in functional areas
Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
Act as a critical point of escalation on complex, denied or pending claims
Maintain current knowledge of products and services to provide direction and respond to issues
Cultivate positive relationships with internal and external customers to accomplish organisational goals
Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce
About You
To succeed in this role, you will bring:
Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters
Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios
Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes
A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment
The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Adaptability, Claims Settlement, Critical Thinking, Data Management, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Personal Initiative, Presenting with Impact, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 03/07/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Want to know if this job is worth applying to?