We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
The Technical Clerk is responsible for the coordination of activities between the Technical Services department and the hospital staff including, the placing of orders for stock and equipment, tracking of orders to ensure timeous delivery and the management of outstanding orders.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE & DISRUPTIVE INNOVATION
Maintenance execution
- Assist Technical Services Manager/ CEM to ensure that all work requests are processed through Netcare’s Web Based Maintenance Request Application.
- Assist the Technical Services Manager/ CEM to ensure that all Work Requests are reviewed timeously.
- Ensure that the Hospital staff is informed of scheduled work planned for their areas of responsibility.
- Maintain asset related information on the computerised maintenance management system (CMMS) as well as managing of maintenance plans/items on the system.
- Assist the Technical Services Manager/ CEM with the planning and scheduling of Work Orders.
- Assist the Technical Services team to comply with Netcare’s Quality Audit requirements.
- Operate as the Technical Services department’s first point of contact.
- Ensure the Technical Services department is kept up to date with communications such as new or revised policies and technical bulletins.
Stock and equipment ordering
- Place orders with suppliers in line with Netcare policy.
- Ensure the effective application of Netcare policy for approved and standardised suppliers.
- Track all orders with suppliers/couriers to ensure timeous receipt of items.
- Provide accurate GRV data and invoices to finance for capture onto Netcare Procurement System. Liaise with finance to ensure that data capturing of goods received is done correctly.
- Ensure correct barcode labels are assigned to assets related to technical services and capture data in GRV templates.
- Communicate effectively with Central Payments Department (CPD) clerks for supplier payment queries.
- Communicate effectively to assist other team players.
- Assist in management of stock in accordance to Netcare policy with special emphasis on designated stock areas.
Reporting
- Report on all Purchase Orders and provide relevant information to the line manager.
- Understand and be able to interpret the Engineering and KPI monthly reports to the Technical Services team.
- Assist Technical Services Manager/ CEM to compile reports as per Netcare Policy and departmental requirements.
- Assist with the collation of data and feedback to key internal stakeholders.
General Tasks
- Manage associated administrative tasks.
- Perform any safety related tasks as requested by the line manager.
- Collate and file documents for the department as per Netcare policy.
TRANSFORMATION OF OUR SOCIETY
Personal and professional development
- Assume responsibility for own personal and professional development.
- Keep up to date with Netcare’s evolving policies and procedures.
Teamwork
- Actively participate as a member of a team to achieve goals.
- Communicate effectively to assist other team players.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
SKILLS PROFILE
EDUCATION
Essential
- Grade 12 or equivalent NQF Level 4 qualification.
- Intermediate computer literacy.
WORK EXPERIENCE
Preferred
- Experience with CMMS/SAP PM
- Experience in a stock ordering / management environment.
KNOWLEDGE
Preferred
- Sound knowledge of maintenance work coordination.
PHYSICAL REQUIREMENTS
- In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
SKILLS
Customer Focus and Service Delivery
- The capacity to identify and respond to the needs of *internal and external customers.
- *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Continuous Improvement
- The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic
- Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships
- Capacity to establish constructive and effective relationships.
Communication
- The capacity to clearly present information, either written or verbal.
Teamwork
- Capacity to cooperate with others to work towards a common goal.
Technical Knowledge
- The capacity to perform a technical function to required standards.
WORKING CONDITIONS
- Professional flexibility in working hours while supporting daily business operations.
- Will interact with internal and external stakeholders through several different means.
NETCARE VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
- At Netcare, our core value is care.
- We care about the dignity of our patients and all members of the Netcare family.
- We care about the participation of our people and our healthcare partners in everything that we do.
- We care about the truth in all our actions.
- We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
- Respect - I always greet everyone to show my respect.
- Identity - I always wear my name badge to show my identity.
- Dignity - I always treat others with consideration and humility to uphold dignity
- Care - I always act in the best interest of Netcare and others to show I care
- Compassion - I always listen with empathy and respond with kind action to show my compassion
- Appreciation - I always say thank you to show my appreciation.
- Diversity- I always embrace diversity to strengthen inclusivity and belonging.
Join the team committed to providing the best and safest health and care.
