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Sydney, New South Wales, Australia
Onsite
Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
Position Summary
The Technical Consultant plays a key role in the technical implementation and delivery of our products and services. This position focuses on application installations, configuration, and troubleshooting for clients from kickoff through go-live. The Consultant works under guidance to complete assigned tasks, troubleshoot issues, and support successful project outcomes. This role will work collaboratively with other teams, such as Sales, Implementation, Support, Product, and Operations.
Essential Duties and Responsibilities
Responsible for the technical implementation and delivery of our products/services
Coordinate with client teams to manage decisions and processes during the implementation period
Lead technical calls with clients and validate that all requirements are met for a given project/timeline
Provide technical guidance, direction, and leadership where needed
Perform application installations and configurations for client technical implementations
Perform device integration setup, testing, and troubleshooting
Create and maintain technical documents as new products are released
Communicate with internal and external stakeholders, clarifying project requirements, accuracy, collaboration, and timelines
Validate that implemented solutions meet expectations agreed upon during implementation.
Provide post-live support for a designated period, then transition support to Client Services.
Refer cases to appropriate departments for issue resolution when necessary and follow up to ensure timely completion.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
Perform tasks off-hours as needed to complete specific projects or tasks.
Education Requirements
Education Level - Bachelor’s Degree (Required)
Education Details - Computer Science, Engineering, Information Systems, or related fields.
Experience and Skills Requirements
Entry-level project coordination and customer service experience, with a focus on delivering quality support.
Typically requires 1-3 years of relevant experience, or an equivalent mix of education and experience.
Proicient hardware and software troubleshooting abilities required
Networking, server infrastructure, and IS security knowledge strongly preferred
Proficiency with cloud platforms like AWS, Azure, GCP
Proficiency with business applications and tools, such as Google Workspace (gSuite), Windows 10 and higher, Microsoft Office Suite, VPN clients, and remote access software.
Basic knowledge of Windows Server and SQL Server environments.
Ability to read, interpret, and create basic technical documents, such as installation guides.
Strong analytical skills for understanding and explaining technical concepts.
Effective verbal and written communication skills for engaging with clients, vendors, or team members.
Comfortable working independently and contributing to team projects.
Knowledge of clinical workflows and operations is a plus, but not required.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not:
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.