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臺灣
Remote only
About Us
SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.
Technical Consultant - Cloud Native
Job Description
As a Technology Consultant/Expert, you will serve as a senior technical architect and trusted advisor, leading complex customer engagements focused on designing, deploying, and optimizing solutions built on SUSE technologies. You will be responsible for delivering advanced hands-on technical configurations including automation scripting for example. This role demands a significant understanding of the appropriate segment of the SUSE Portfolio, a deep grasp of complementary technologies, and the ability to influence and guide both customers and internal teams. You will proactively drive customer success, lead scoping activities for large-scale projects, and champion customer needs within product development, showcasing excellent Stakeholder Management and Technical Architecture capabilities.
How You’ll Contribute
Act as a technical architect for SUSE technologies, providing strategic guidance and expertise to customers.
Work with customers to design and deploy solutions based on SUSE technologies, ensuring their successful implementation.
Carry out advanced hands-on configuration and coding activities as required to address customer requirements
Maintain an advanced-level understanding of the SUSE portfolio of products, staying current with new releases and features.
Possess a significant understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., leveraging this knowledge to provide comprehensive solutions.
Provide Scoping activity for all engagement types, including large-scale and complex customer use cases, demonstrating expertise in Scoping Activity.
Able to demonstrate the impact and articulate the benefits of SUSE technologies for users as it relates to their specific use case. Your Communication Skills will be crucial in conveying this value.
Establish and maintain long-term relationships with users and establish contact with their management as required, showcasing strong Relationship Building.
Own entire customer engagement, ensuring successful project delivery and customer satisfaction (scope and timeline). This highlights your expertise in Customer Engagement.
Provide internal feedback and make constructive suggestions to improve Services offerings, contributing to Process Improvement.
Provide leadership and channel feedback throughout the lifecycle of customer engagements.
Understand feature requests and advocate for customers and users with Product Management and/or Engineering, influencing product development.
Work with existing customers to improve customer satisfaction, actively driving positive outcomes.
Work effectively in a proactive manner with both customers and colleagues, including working across Regions, e.g., to share Best Practices and foster Teamwork.
Assist with effective mentorship to new joiners and/or more junior team members, demonstrating your Mentoring capabilities.
Demonstrate extensive customer service and communication skills at all levels, ensuring clear and effective interactions.
Proactively seek feedback and utilize it to develop new skills and/or strengthen existing skills, embodying a Growth Mindset.
Skills Required
Automation Scripting: Proven experience in developing and implementing automation scripts for system configurations and deployments.
Communication Skills: Excellent verbal and written communication, capable of articulating complex technical concepts to diverse audiences.
Complementary Technologies: Strong understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes).
Customer Engagement: Expert ability to manage and lead customer engagements from initiation to completion.
Mentoring: Experience in guiding and developing less experienced technical professionals.
Product Portfolio Knowledge: Advanced understanding of a range of SUSE's products and solutions portfolio.
Relationship Building: Strong ability to build and maintain effective relationships with customers and internal stakeholders.
Scoping Activity: Proficient in leading scoping activities for various engagement types, including large and complex use cases.
Solution Deployment: Advanced expertise in deploying SUSE solutions.
Solution Design: Strong ability to design robust solutions based on customer requirements.
Solution Optimization: Proven skills in optimizing deployed solutions for performance and efficiency.
Stakeholder Management: Skilled in managing expectations and relationships with various stakeholders, internal and external.
Teamwork: Strong collaborative skills, fostering a positive and productive team environment.
Technical Architecture: Advanced ability to design and implement technical architectures using SUSE technologies.
Technological Knowledge: Strong technical experience with IT systems administration, scripting, automation and development
Your Life at SUSE
We deliver the future of open source, and we deliver true freedom for our people. If you’re passionate about what you do, and open to the idea of a global team that works with flexibility, inclusivity and all the exciting possibilities of the tech landscape, then you’ve found your home.
We’re a global team of curious minds, all committed to a common cause: to innovate with open source technology, to empower our customers, and to have fun while we do it.
A career with SUSE means having the flexibility to work from where you’re at, and a team that’s at your back. We’re open to all perspectives, and together, we’re the difference.
SUSE is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.
This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.
Job
ServicesWhat We Offer
We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.
SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!
We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.
Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.
SUSE Values
SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.
Choice:
We are continuously making choice happen
We are accountable for our choices
We never get complacent
Community:
Nobody is smarter than everybody
We embrace diversity of thought
We are “open source first, upstream first” where collaboration benefits all
Trust:
We are trusted to deliver with integrity
We offer trust by default, and do not wait for it to be earned
We foster an environment where everyone trusts each other
Innovation:
We foster a culture of experimentation, and embrace change by challenging the norm
We are committed to continuous improvement, creativity and adaptability
Ideas are great, but without execution they are just ideas