Purpose of Position
The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.
Key Tasks
- Deal with tickets raised via our internal ticketing system
- Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
- Identifying technical issues/bugs and escalating as appropriate
- Administration of a knowledge base used internally and externally
- Testing of new developments and features
- Acting as an intermediary between Account Managers and Developers
- Provide high level training to internal colleagues
Skills & Expertise
- Experience of working in a customer service role
- Problem solving skills
- Ability to understand web languages such as HTML, ActionScript and JavaScript
- Understands the importance of processes and procedures and the application of these
- Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
- Knowledge on writing MySQL queries is highly desirable
Our Offer
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Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
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Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
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Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
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Meal Vouchers: we offer you meal vouchers for lunch
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Public Transportation: you are entitled to a transportation voucher or card to commute to the office
In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
