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Dallas, Texas, United States
Remote only
Not Available
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Key Responsibilities & Duties:
Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design
Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients
Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution
Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution
Work directly with third party vendors to resolve integration and design issues with various external systems
Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects.
Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed
Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository
Provide supplemental technical support when the primary responsible individuals are not available
Audit client environments and oversee the launch of Alkami products and solutions
Create and manage documentation and toolsets for the scalability of the Technical Consulting organization
Exhibits behavior in accordance with company core values.
Other duties as assigned
Qualifications:
3+ years of technical background and experience required
3+ years of Customer-facing, client interaction skills and experience
3+ years of experience working with banking core systems such as FIS (IBS/Horizon), Fiserv (Precision/Premier), or Jack Henry (Silverlake)
Ability to travel up to 20%
Desired Skills:
Financial services software development and design experience, specifically core and 3rd party integration; preference for Silverlake (CIF 2020) and Symitar core experience
Working knowledge of SQL server, and Microsoft C# and ASP.NET is extremely helpful
A general knowledge of Internet routing and related protocols.
A general knowledge of Firewall operations as they relate to Internet connectivity
Previous experience in designing and/or implementing systems with a focus on scalability and high-availability
Experience in commercial banking, treasury, payments, or cash management
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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