Job Title
Technical Consultant - PCI
Job Description
Provide expert technical support to customers by troubleshooting issues, executing configurations, and ensuring reliable performance of Philips solutions.
Your role:
- Assists customers with resolving technical issues by providing expert guidance and troubleshooting support to ensure minimal disruption to their operations, working under general supervision.
- Analyzes customer support requests and technical environments to deliver accurate and effective solutions that enhance system performance and user satisfaction.
- Supports the implementation and integration of technical solutions by preparing and executing detailed configuration and testing protocols.
- Documents technical resolutions and support procedures thoroughly, ensuring that all team members can access and utilize this information for ongoing support and future projects.
- Contributes to Philips’ collective knowledge by sharing best practices and repeatable processes that improve efficiency across multiple support projects.
- Implements configuration management and version control practices to ensure consistency and reliability in technical support activities.
- Verifies the accuracy and completeness of technical support documentation, ensuring all configurations and updates are properly recorded.
- Responds promptly to customer support inquiries and requests, maintaining high customer satisfaction through effective communication and problem‑solving skills.
- This role provides opportunities to grow your technical capabilities, strengthen your communication and customer‑facing skills, and deepen your expertise as Philips products evolve.
You’re the right fit if:
- Experience: You bring strong analytical and troubleshooting abilities; no prior work experience is required.
- Skills: You have strengths in technical documentation, troubleshooting, continuous improvement, data analysis, and training delivery. Strong communication skills, enthusiasm, and teamwork are essential.
- Education: You hold a Bachelor’s degree in Computer Science or Bioengineering (preferably Computer Science).
- Anything else: You are a native Spanish speaker and fluent in English, with the ability to adapt as products and technologies evolve.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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