Technical Coordinator Quality

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description – Technical Coordinator, Client Delivery Solutions

This role is for Client Delivery Solutions (IMCAT) Team, consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support.

This position is essential as we strive to deliver high touch client servicing and consulting services related to the swift standards and industry deliverables (STP, T+1, ISO 20022 changes). Our team supports approximately 1100 IM's and about 350 GFS client relationships

Summary

Responsible for coordinating, documenting, and managing all IMCAT related activities for Custody, GFS & Corporate Institutional clients. Work closely with Client servicing Teams, Consultants, global stakeholders, relationship management and operation teams for designing/leading implementation strategies based on overall stated goal/objective. Extensive technical and functional knowledge of the business environment is required to work with team members to research and provide solutions for complex issues. Carries out activities that are large in scope, cross-functional and technically difficult. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities. Keeps abreast of emerging industry trends. 

The ideal candidate must have strong custody experience, should be familiar with the custodian roles and roles and responsibilities such as Passport, income collection and corporate actions. The candidate should also have a background using SWIFT and FTP or have a background in trades, automating trades, reconciliation feeds and/or corporate actions, as well as onboarding new relationships on to NT and establishing connectivity.

Major Duties

• Drive automation with trade, corporate action, foreign exchange and reconciliation messaging for both SWIFT and FTP communication standards.

• Good knowledge of the investment market and instruments like Equity, Bonds, FX and Derivatives

• Demonstrates excellent analytical, consultative, communication and judgment skills  

• Handle the projects and/or train team members and take full ownership for more than 1 process at a time, reports and/or procedures.

• May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)

• Manage / Handle daily operational activities and supervise day-to-day work in the process

• Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert.

• Provide strong client servicing skills to address the day-to-day technical queries received from our investment managers.

• Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to the institutional trust and custody products.

• Works with clients and/or partners to devise solutions using technology including custom production or system development.

• Works with relationship manager and client to gain understanding of client needs and implements accordingly.

• Serves as the implementation liaison between the client and the production areas to communicate all account and service set up activities.

• Develop solutions to implementation problems that are satisfactory to both client and partners.

• Anticipates problems based on analysis of implementation issues.

• Advises relationship managers and partners in other areas regarding implementation issues.

• Documents client call and prepare status reports for management.

• Coordinates and participates in training presentations with clients, in the bank and at client sites.

• Ensure that all necessary client documentation is completed according to audit guidelines.

• Provides procedures and documentation for account servicing.

• Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients.

• Ensure that control parameters like checklists, reporting, escalations & queue management are adhered to by the team

• Review and update DPAD, checklists, Job aids and other process related documents on Regular basis

 Knowledge:

• Must be technically competent (SWIFT and FTP), custody savvy, to act as the first point and be able to translate client technical needs into business requirements

• Has in-depth knowledge of Custody activities and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP & FOP trades and FX’s across all markets globally.

• In-depth knowledge of Fundmaster, MGW, TOE, CDR, IIP, RCN WCM, GCM & MTS is must.

• Knowledge of institutional trust/custody products and services, usually acquired through related work experience from working at a global custodian, investment manager, or client

• Knowledge of trust processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement.

• Must have organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritize tasks, and to lead and work on a team.

• High level of influencing and negotiation skills to drive large projects.

Knowledge/Skills

• Has in-depth knowledge of custody Transitions and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP trades and FX’s across all markets globally.

• Knowledge on the global markets and settlements platform like Euroclear, T2S, DTC/ FED is an added advantage.

• Attention to detail, ability to perform stringent and exhaustive secondary review responsibilities, excellent communication and coordination skills.

• Ability to work in demanding situations with time sensitive deadlines. And able to interpret complex process guidelines/handle exceptions while processing.

Experience Required

• Total work experience in Financial Industry: 4 years

• Experience in the Sr Analyst role: 2 years

• Experience in the Technical Coordinator role: 1 year (if moving lateral)

Working hours and Location

• Flexibility to work in shifts.

Eligibility - Internal Partners

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.