Department:
Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Technical Data Analyst supports the Technical Analytics Team by transforming complex maintenance and operational data into actionable insights for Reliability and Aircraft Records. They’ll develop reporting, visualizations, and technology solutions that identify emerging trends, improve aircraft reliability, and support regulatory compliance. They’ll partner across Technical Operations and other operational Teams to improve data processes and communicate findings to technical and nontechnical audiences. The Technical Data Analyst leverages strong analytical, problem‑solving, and business acumen skills to identify opportunities for improvement, implement technology solutions, adapt to complex business processes, and drive continuous improvement that modernizes operations, reduces costs, and enhances organizational effectiveness.
Additional Details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Perform concurrent and timely data collection, validation and root cause analysis on data elements to support the Aircraft Records program to identify to identify deficiencies and improve the aircraft maintenance program.
- Perform concurrent and timely data collection, validation and root cause analysis on data elements required by the Reliability and ETOPS Programs to identify deficiencies and improve the aircraft maintenance program
- Compile and maintain Reliability reports as required by the FAA approved Reliability and ETOPS Programs
- Provide in depth data that will allow teams to estimate feasibility, costs, time, and resources needed to implement recommendations for improving Tech Ops impact on Southwest Airlines operations
- Compose and communicate results from complex data and analysis for both technical and non-technical customers and leaders
- Investigate ad-hoc inquiries resulting from emerging maintenance issues and provide analytical reporting to allow Senior Leadership to make business decisions while balancing existing project workload
- Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
- Develop standard queries to pull and organize data from various sources, establishing the cadence, and validating the necessity of the data requirements
- May perform other job duties as directed by Employee's Leaders.
Knowledge, Skills and Abilities
- Knowledge of moderate level business problems and ability to help to translate business outcomes into data needs
- Knowledge in integrating, storing, and processing large amounts of data necessary for analysis and modeling
- Knowledge of technology platforms and architectures applicable to developing and maintaining self-service reports and dashboards
- Knowledge of data analysis and quantitative modeling techniques used to investigate business questions
- Skilled in gathering requirements and collaborating across cross functional work groups
- Ability to understand the problem, to summarize and perform root cause analysis on data of broad scope and provide recommendations using logic and reasoning
- Ability to identify and clean structured and unstructured data for data analysis and develop basic visuals to support the analysis
- Ability to navigate appropriate FAA regulations including AC 120-17B Maintenance Control by Reliability Methods, AC 120-16G Air Carrier Maintenance Programs, 14 CFR 121.373 Continuing Analysis and Surveillance, 14 CFR 121.374 (h) Continuous Airworthiness Maintenance Program for two engine ETOPS and FAA Inspector's Handbook 8900.1, 14 CFR 121.380 Maintenance Recording Requirements
- Ability to actively listen to, understand, and communicate ideas presented in writing, verbally, or in presentations delivered to various levels of audience
Education
- Required: High School Diploma or GED
Experience
- Intermediate level experience, fully functioning broad knowledge in:
- Extracting, transforming, and visualizing data
- Root cause analysis and problem solving
- Preferred: Working knowledge of SQL
- Preferred: Experience in Databricks, Microsoft Power Automate, Microsoft Copilot, and prompt engineering.
Licensing/Certification
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $77,200 per year to $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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