Technical Delivery Manager, Public Sector

The Opportunity at Altana

We’re looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our public sector customers, guiding them in effectively and efficiently operating Altana’s platform. As a TAM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success. You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value.

Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers. You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes.

You Will

• Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers.
• Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points.
• Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams.
• Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases.
• Be held accountable for effectively synthesising and communicating feedback to the product team.
• Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams.
• Collaborate with our Implementation Engineering team to ensure successful delivery and work closely with our Sales Engineering team to identify and prioritise growth opportunities.
• Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality.
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
• Grow to become an expert in how governments and enterprises can leverage technology to address supply chain risk, trade enforcement and trade facilitation use cases.

About You

• You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders.
• You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences.
• You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives.
• You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already.
• Nice to have:
  • An active UK Security Check (SC) clearance.
  • Experience working with public sector customers in the UK and overseas.
  • Experience in the supply chain or logistics industry is a plus, although not required.
  • Experience conducting self-directed data analysis to answer questions, ideally using SQL or similar languages.

This role is based in London with hybrid work flexibility and candidates must be within commuting distance from our Holborn office.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.