Job Description

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.   

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Portfolio Lead/Technical Delivery Manager– Security at Barclays, where you'll be, responsible for the end‑to‑end management of inbound demand and Front Door engagement requests into the Security Engineering function.

You will collaborate closely with stakeholders and colleagues to implement requirements and manage executive-level reporting and change governance for the portfolio.

You will analyse portfolio‑level data to drive strategic decision‑making, strengthening accountability, prioritisation, and effective task management across the portfolio.

You will be responsible for undertaking insights, collating large amounts of data, and identifying thematic and key messages to help make recommendations for improving the service or management of tasks into teams.

In addition, you will support and enhance existing Run‑the‑Bank security capabilities, and lead the design, build, and transition of new or enhanced security products and services into live operational delivery, ensuring they are scalable, well‑governed, and aligned to Barclays’ security strategy.

To be successful as a Portfolio Lead/Technical Delivery Manager, you should have experience with:

• Project or delivery management, ideally within a technology or infrastructure environment.
• Strong understanding of Agile delivery practices and Broad knowledge of development roadmaps and infrastructure principles.
• Experience with Executive level interactions, and an understanding of the technology business. Ability to escalate, influence, and affirm accountability to meet deadlines.

Some other highly valued skills may include:

• Proven ability to manage complex delivery environments and drive outcomes through collaboration and structured oversight.
• Experience with Jira, Confluence, SharePoint, MS Teams, Excel, and data visualisation or query tools such as Power BI, Tableau, or SQL.
• Understand compliance and risk expectations, including ORACs with strict scope and timing constraints.