Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ships Service is looking for a Technical Expert.
Who you will work with:
The Technical Expert will be reporting to Head of Technical Support Centre.
What you will be doing:
Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.
Responsible to provide technical expertise, commercial advice and troubleshooting to customers.
To be capable of solving customer problems by providing first class technical support and solutions
Responsible for continuously update and maintain the required knowledge databases.
Utilize appropriate IT tools available for transparent and consistent way of working
Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way
Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.
To report on customer feedback, performance, corrective actions and product development.
Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level
Proactively work to solve problems, involve and cooperate effectively with other teams
Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration
To stay updated on and attend all relevant scheduled product updates and product trainings
Required Experience and Skills
Minimum 5 years of experience in the marine industry
High vocational technical or maritime training
Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
Very good command of the English language (spoken and written)
Computer literate
Ability to communicate effectively within a multinational environment
Ability to work under pressure
Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
Self-driven, outgoing, ambitious, and full of initiative
Proven team player and receptive to new ideas
Does it sound interesting? If you see yourself in this role, please apply online today through our career portal by creating a ‘Candidate Home’ account.
Application deadline: 12 June 2026
Work location: Piraeus, Greece
#LI-POST
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
#WSS