Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Technical Implementation Consultant guides the customer through the implementation of D&B integrated products and D&B connectors. The role does not involve hands-on technical development but requires strong technical knowledge and mentoring skills to support the customers’ technical resources by providing best practice advice and issue resolution during the customer’s implementation phase.
The Technical Implementation Consultant manages each implementation as a small project individually, or as resource in part of larger projects. They will work closely with internal stakeholders to maintain high level of knowledge in the integrated and connector products. The aim of a Technical Implementation Consultant is to ensure customer satisfaction by making sure that customer starts realizing value with their contracted products efficiently running in their live setups.
Key Responsibilities:
- Drive the overall implementation of integrated products or connectors, in individually owned projects/cases or, as part of larger projects in collaboration with Customer Project Managers.
- Engage with the customer and execute the standard implementation process, which includes reviewing and offering guidance of the customer’s proposed architecture, business & technical requirements, API calls, configuration, settings, best practices and QA processes.
- Coordinate/communicate with relevant internal stakeholders to assist in prioritizing business needs, issue resolution and follow-up status of the implementation work.
- Document the progress of the implementation, including deviations and issues being managed, and sign-off of the implementation, using D&B’s standard procedures and systems.
- Support the intake of new or updated processes and products, to increase revenue and customer satisfaction.
Provide mentorship to colleagues and educate stakeholders on processes, fostering standardization and compliance.
Essential Skills:
- Experience in project work, consulting/leading and/or project management
- 1– 3 years’ experience in a direct customer facing role
- Experience in software development, infrastructure, and/or IT support
- Experience working with integrated products and/or integration platforms
- Knowledge of technologies, frameworks and databases, such as JSON, SOAP, REST, .NET, XML, SQL, Java
- Data-driven problem-solver
- Knowledge of AI technologies, such as MCP, ARD, ARA, A2A
- Customer-centric, especially working with multiple simultaneous customer assignments
- Ability to simplify technical issues, and teach and guide others with their technical development, especially around integrated products/services
- Strong sense of ownership and quality
- Excellent technical problem-solving skills
- Excellent written and spoken English skills, fluency in another language is an advantage
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:
· Two paid volunteer days to contribute to causes in your community
· A paid day every year to use for your health and wellness
· Instead of half days before public holidays, you will have 4 additional full days a year for you to use to celebrate what is meaningful to you
· Annual wellness/sport benefit
· Collective agreement, pension, insurance and parental pay allowance
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangement for most roles
Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you! Please note that all CVs must be submitted in English.
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