Technical Integration Manager

Accountabilities:

As a Technical Integration Manager, you will own the technical relationship with enterprise customers throughout their integration journey while helping build a scalable technical integration function for the APAC region.

• Lead enterprise customers through technical discovery, API implementation, integration, launch, and post-launch optimization.
• Provide hands-on technical troubleshooting and determine whether issues relate to product functionality, integration, configuration, documentation, or customer understanding.
• Own technical customer relationships and ensure stakeholders remain aligned throughout implementation and ongoing support.
• Work closely with Product and Engineering teams to investigate technical issues and influence product improvements.
• Gather recurring customer pain points and translate them into clear, actionable feedback for internal teams.
• Help establish repeatable processes for technical onboarding, integration support, troubleshooting, and customer communication.
• Support customers in scaling their integrations while maintaining strong technical relationships and service quality.
• Communicate complex technical concepts clearly to engineers, product managers, account managers, and customer stakeholders.
• Exercise sound judgment around troubleshooting, escalation, customer expectations, and when issues should be incorporated into the product roadmap.
• Help shape the APAC technical integration function, building processes and structure while remaining hands-on with customer and technical work.

Requirements:

The ideal candidate combines strong API and software integration knowledge with excellent customer-facing communication and the ability to operate independently in a rapidly evolving environment.

• Strong professional experience working with APIs, technical integrations, and modern software products.
• Experience owning or supporting technical relationships with enterprise customers.
• Hands-on experience across customer lifecycle stages such as technical discovery, pre-sales, API implementation, go-live, post-launch troubleshooting, or optimization.
• Strong technical troubleshooting and problem-solving abilities.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Experience collaborating closely with Product, Engineering, Account Management, or Customer Success teams.
• Strong judgment in determining when to troubleshoot independently, escalate an issue, or provide feedback to Product and Engineering.
• Excellent communication, stakeholder management, and relationship-building skills.
• Highly adaptable, proactive, and comfortable taking ownership in an environment with limited process.
• Ability to build structure and scalable processes without compromising speed or customer experience.
• Comfortable working independently while managing multiple customers, priorities, and technical challenges.

Benefits:

• Fully remote opportunity within the APAC region.
• Opportunity to work directly with enterprise customers on complex API integrations.
• Significant ownership and autonomy in shaping a new regional technical integration function.
• Close collaboration with Product and Engineering teams, with direct influence on product improvements.
• Exposure to a rapidly scaling global travel technology platform.
• Opportunity to work on large-scale integrations involving travel, fintech, hospitality, and technology businesses.
• Fast-paced, low-process, high-trust working environment.
• Opportunity to help build scalable technical onboarding and support practices from the ground up.
• Global team and exposure to an international customer base.
• Potential for significant professional growth as the technical integration function expands.