Technical Integration Specialist

Accountabilities

• Customer onboarding and integration support: Guide e-commerce customers through the integration process, understand their technical requirements, and help connect their websites and mobile applications to the platform.

• API and library guidance: Provide clear technical guidance on REST APIs, integration best practices, and the use of open-source libraries.

• Technical troubleshooting: Investigate and resolve integration challenges in collaboration with Customer Success teams and other technical specialists.

• Product catalog and index configuration: Assist customers with uploading and configuring catalog data, including facets, searchable attributes, sorting options, and retrieving relevant search results.

• Customer communication: Act as a key technical contact for customers, responding promptly to inquiries and explaining technical concepts in a clear, accessible way.

• Documentation and knowledge sharing: Document customer interactions, recurring issues, and resolutions while improving integration guides and onboarding materials.

• Process improvement: Identify opportunities to streamline technical support workflows, improve onboarding practices, and enhance the overall customer experience.

• Cross-functional collaboration: Work with internal teams to address complex technical questions and ensure customers receive effective, timely support.

Requirements:

• Proven experience in customer support, technical support, or a similar customer-facing technical role.

• Understanding of REST-based web services, APIs, and common integration best practices.

• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.

• Strong problem-solving skills, attention to detail, and a proactive approach to resolving technical issues.

• A customer-focused mindset and commitment to delivering responsive, high-quality support.

• Familiarity with structured data formats such as JSON and CSV, along with basic search and indexing concepts, is an advantage.

• Experience using debugging tools such as browser developer tools, API clients like Postman, and application logs is beneficial.

• Knowledge of A/B testing, client-side and server-side contexts, HTTP, and network request routing is desirable.

• Familiarity with open-source libraries, JavaScript web application development, and integration patterns is a plus.

• Ability to work collaboratively with customers and internal stakeholders in a dynamic, technology-focused environment.

• Willingness to learn new technologies and develop expertise in e-commerce search, product discovery, and platform integrations.

Benefits:

• Competitive compensation: The advertised base salary is $70,000–$90,000 USD, depending on skills, knowledge, experience, and interview results. Compensation and employment arrangements applicable to Switzerland should be confirmed during recruitment.

• Fully remote work: Flexibility to work remotely, subject to applicable hiring and employment requirements.

• Supportive team culture: Collaborate with talented, empathetic colleagues who encourage professional growth and meaningful contributions.

• Regular team offsites: Opportunities to connect with colleagues and build strong working relationships.

• Flexible vacation policy: Unlimited vacation, with a strong encouragement to take at least three weeks off annually.

• Home office stipend: Financial support to help you create a comfortable and productive home workspace.

• Equipment provided: Apple laptops supplied to new employees.

• Professional development: An annual training and development budget to support continuous learning and career growth.

• Family benefits: Maternity and paternity leave for eligible employees.

• Inclusive workplace: A commitment to diversity, equity, and inclusion, with equal opportunities for candidates from all backgrounds.