Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.
Technology: Microsoft Azure/Public cloud
Role Objective:
Provide technical support and act an advisor for local and global client for public cloud and hybrid infrastructure, ensuring service stability, SLA compliance and proactive risk management across cloud platforms.
Key Accountabilities:
- Act as the single technical point of contact for assigned local and global customer accounts.
- Provide technical support for Azure cloud and hybrid infrastructure.
- Lead incident, problem, change and manage client technical escalations.
- Troubleshoot and closely work with resolver team for high severity (P1/P2) incidents across OS, database, application and network layers until the resolution.
- Perform deep root cause analysis and recommend permanent corrective actions,
- Advanced troubleshooting of Azure IaaS/PaaS, networking and hybrid connectivity.
- Advanced knowledge of Windows Server and Linux OS administration.
- Ensure backup, DR, monitoring, patching and availability are correctly implemented.
- Support and improve automation, standardization and operational runbooks.
- Lead and govern resolver teams, ensuring adherence to standards, validation controls and SLAs.
Required Expertise:
- 10–12 years in enterprise infrastructure / cloud operations support experiences.
- Strong understanding of Azure IaaS/PaaS platforms, Azure networking, security, identity and application delivery.
- Experience in customer facing roles and escalation management.
- Solid knowledge of identity and access management (AD / Entra ID).
- Experience with enterprise web applications and databases.
- Working knowledge of Azure front door, application gateway, LB DNS, Backup, SQLDB and MS Intune.
- Basic understanding of SAP & SharePoint infrastructure.
- Strong communication and stakeholder management skills.
- Strong documentation, audit readiness and compliance practices
Qualifications:
- Bachelor’s degree IT/Engineering or equivalent.
- Azure certification (AZ-104/AZ-305 preferred).
- CCNA added advantage.
- ITIL certification is an additional advantage.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
