At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
This role is a SME role, and we look forward to have someone experienced D365 CRM / CE Technology (Modules features, Customizations and Configurations, Extending functionality (using CRM SDK), security concepts, troubleshooting, governance, integrations, module copilots etc.).
You will be responsible for working with Client Stakeholders to set the vision, technical direction, and solution shaping of their Microsoft CRM technology stack. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
What you’ll do
- Lead and mentor a technical team, providing guidance across development tasks and ensuring delivery milestones are met.
- Customize and configure Microsoft Dynamics 365 to align with business needs – includes creating/modifying entities, forms, views, workflows, and business rules.
- Oversee code version control using Bitbucket and ensure proper collaboration and code review practices.
- Develop and maintain CRM plugins and workflows to automate business processes.
- Use XRM Toolbox to support configuration and productivity enhancements.
- Apply Azure DevOps practices including CI/CD pipelines.
- Package and deploy CRM solutions across environments with proper versioning.
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- 10+ Experience in Microsoft Dynamics 365 CRM/CE, Power Platforms - Power BI, Power Apps, Power Automate
- Experience in client-facing roles such as workshops and solutioning
- Experienced in multiple Dynamics 365 Customer Engagement applications and use cases (sales, customer service, marketing etc): designing, troubleshooting and optimizing components, such as customizing dynamics to align to business processes and flows.
- Knowledge of enterprise level integrations between Dynamics and 3rd party systems, including mechanisms, patterns, and technologies
- Experience with administration, monitoring and troubleshooting issues or challenges using platform and custom logging
- Experienced with Power Apps development; Power Apps (Model-driven & Canvas), Dataverse, Power Platform Admin Center
- Strong implementation experience in Dynamics 365 Online
- Good exposure to Model Driven Apps, Power Automate, etc.
- Experience /Familiar with Dynamics SDK development including Design, customize, and administer UI, business logic and backend code (C#, plugins, custom workflows, backend logic)
- Familiar with Platform tools including Power Platform Administration Center, Azure Application Insights, Copilot Studio
- Experience with ALM principals and deployment practices using github/devops for managing source code and dynamics solutions and automated deployments.
- Ability to engage with key technical stakeholders and business decision makers.
- Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills
- Commitment to staying updated on modern engineering practices and tools.
- Experience in customer facing roles.
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