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Remote
Remote only
The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.
What You Will Do
• Provide tactical day-to-day technical support to operational contacts.
• Understand clinical workflows and apply PerfectServe solutions to improve them.
• Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.
• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.
• Manage, resolve and document complex and escalated requests and configuration changes.
• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.
• Contribute to product, process, and best practice documentation.
• Provide tier-three technical support and collaborate on product feedback and enhancement requests.
• Investigate and thoroughly document reported technical client concerns
What You Will Bring
• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
• Ability to manage multiple tasks and resolve technical issues under pressure.
• Excellent relationship-building, written, and verbal communication skills.
• Exceptional customer service mindset with a commitment to exceeding expectations.
• Adaptability, strong work ethic, and motivation to grow professionally.
Essential Qualifications
• Bachelor’s degree or equivalent experience.
• 1+ years experience with PerfectServe implementation or support preferred.
• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
• Healthcare or clinical workflow experience preferred.
• Proficiency in reporting tools (e.g., Looker) is a plus.
• Ability to travel occasionally (less than 10%).
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
