Mid Sussex, England, United Kingdom
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Technical Manager – Regional Customer Support Centre (Tissue Diagnostics)
Location: Burgess Hill, Sussex (Hybrid: Minimum 2 days per week in office)
Position Type: Full-time, Permanent
Are you ready to lead a specialist team where the work you do directly impacts patient care across Northern Europe?
Roche Diagnostics has an exciting opportunity for a Technical Manager to lead our Tissue Diagnostics remote support team. Based within our state-of-the-art Regional Customer Support Centre (RCSC) in Burgess Hill, you will head a core support group dedicated to providing high-value technical and application services.
By leading this vital team, you ensure that healthcare providers across the UK, Ireland, Nordics, and the wider EMEA-LATAM region can seamlessly deliver the diagnostic results that patients rely on every day.
You are an inspiring, resilient, and collaborative leader who thrives in a fast-paced environment. Driven by a desire to exceed customer expectations, you bring a "questioning" mindset that challenges the status quo and drives continuous innovation. You take immense pride in coaching others, removing operational bottlenecks and acting as a champion for the Roche brand.
As our Technical Manager, you will lead a team of 12 dedicated specialists providing remote technical and system support for the Roche Tissue Diagnostics portfolio, alongside customer and staff training.
Your core responsibilities will include:
Leadership & Coaching: Empower, mentor and foster high performance within your team, taking full accountability for line management, recruitment, and professional development.
Operational Excellence: Oversee the daily delivery of high-value remote support, ensuring full alignment with Roche Global quality and performance standards.
Strategic Collaboration: Partner cross-functionally with Regional Service Managers, Sales and Marketing to ensure our service offering directly supports broader business goals.
Matrix Influence: Act as a key stakeholder within the RCSC leadership network, shaping how we deliver a "best-in-class" customer experience across international borders.
Education: A Degree in a Life Science subject, or an equivalent professional engineering/clinical qualification.
Leadership Experience: Proven track record in line management, or a clear ability to demonstrate the leadership competencies required to coach, develop, and upskill a high-performing technical team.
Industry Background: At least 3 years of experience in systems support and implementation, or a proven track record working within a Pathology or Blood Sciences laboratory environment.
Technical Skills: Strong digital literacy, including proficiency with Microsoft Office, Google Suite, and enterprise CRM platforms (e.g., Salesforce).
Communication: Exceptional verbal and written communication skills, with a natural ability to influence stakeholders within a complex matrix organization.
A specialized background or technical familiarity with Histology/Tissue Diagnostics workflows is highly advantageous.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
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